Ordered on a Sunday and received the product by Tuesday. When the tracking information on the DPD website didn't update to tell me the parcel had been collected from my-protein, I emailed my-protein to check it had been. Their email response was quick, friendly, and clear.
Thanks, I intend to buy more things in the future and would recommend them to others.
I have ordered from Overclockers several times over the years, often buying complete new PCs from there. However, having done some shopping around recently, I have realised how uncompetitive their prices are. Sometimes, they are as much as 15% more expensive on individual components than their main competitor. I could maybe forgive this if the rest of their service was superb, but unfortunately that's not always the case.
Last time I ordered from Overclockers my delivery failed to turn up when it was supposed to. On calling their customer service, it turned out that one of the items I had ordered was out of stock, despite saying it was in stock on their site. I would have expected them to call or email me to let me know it was out of stock and whether I wanted an alternative, or to at least let me know that the delivery was going to be delayed.
All-in-all, Scan has friendlier and more efficient customer service, uses better delivery companies, and most importantly is significantly cheaper.
Oh, and Overclockers forums are extremely draconian, people are suspended and banned at the drop of a hat.
Of all the companies I have purchased from online, Scan are the best. Their prices are extremely competitive, the range of goods offered is excellent, and their regular email updates are second to none. They informed me at every stage of the purchase what the status of the order was, and even provided me with regular delivery updates, going so far as to give me a one hour window during which delivery would occur.
I will shortly be purchasing further computer components and will definitely be ordering them from you!
This was my first order from HiFi Headphones, and I will certainly be shopping with them again for my next headphone purchase. They delivered next day, provided me with regular email updates as to the status of the order, and the earphones came very well packaged. They also offered me an excellent deal on the earphones thanks to a promotion they were running. Thank you for making me feel like a valued customer! :)
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