I've been waiting since last Thursday for a delivery being handled by APC, but today I had to chase it up with them.
Both the people I spoke to, at separate Depots, were disgustingly rude. They lied, cut me off while I was speaking, and hung up on me. I'd admit to it, if I felt that this was deserved, but I was simply enquiring about tracing my parcel.
The first woman I spoke to audibly sighed at me when I said "Hi, I'm trying to trace my parcel?" and after giving her my consignment number, she then snorted while asking "I assume you want a redelivery?"
After I said I would like to arrange that, she then said "Then ring the depot near you, this isn't for us to deal with," and hung up on me.
After calling back, and getting the number from somebody different, the next depot was even worse.
After asking about my parcel again, the man on the other end of the phone insisted that delivery had been attempted, and I had been left a card. Apparently, they couldn't deliver my order as they needed security codes to get through to my letter box.
How did they leave me a card without access to my letter box? Well, they hadn't actually, so there's lie number one, which I questioned. He then admitted smugly; "Well, it's hard to leave a card if we can't get in, isn't it?" to which I pointed out, that he just told me I was "carded" on their system.
After asking why he didn't just ring the buzzer so I could let him in, I was cut off and spoken over with this line; "Look, the driver was there at 3.11pm on Friday. He would have rang the buzzer, but couldn't get past the glass doors." (There's a buzzer street side, before all security gates. Another buzzer, before the glass doors, and my letter box is on the OUTSIDE of the glass doors, so no buzzer needed!)
I said that I was waiting in, and would clearly have heard it ringing, to which I got this obnoxious reply "Are you in tomorrow, how do you want to do this? We can attempt delivery tomorrow, but I don't know when, you'll have to ring back tomorrow, is that all?"
After giving this rude man my codes, and phone number to ensure delivery, he then just promptly hung up on me.
I've made a formal complaint with the people I ordered from, and they're going to review their usage of this company as their future couriers.
I hope nobody bothers using this company. Absolutely abysmal.
Sara Caba found this review useful
I've used Just-Eat a few times now, and haven't had any issues. Their website has a very comprehensive list of participating restaurants in my area, with everything clearly labelled, including any charges and delivery/collection details.
On one occasion, my Chinese was delivered without it's order of ribs, but after one quick call they were brought out to us.
I can't fault the website, or it's system, and can't fathom why some people are giving Just-Eat.co.uk a low rating, because their order was messed up by the staff at the restaurant.
Just-Eat didn't cook your food, you chose the place which you wanted to order from, blame them.
My partner and I hired a Transit from Europcar whilst moving house, and we were impressed with the prices and the van provided.
The only problem we had, was returning the keys on the following Sunday. No staff were present, and instructions were sparse. Apparently you're supposed to leave the keys in a letterbox?
We did as instructed, but the next day received a phonecall explaining that we were being charged an extra day for not returning the keys on time, and would consequently be repeatedly charged until they were received back by Europcar.
After assuring them that they were mistaken, and asking them to check, we eventually got told that they were stuck in the letterbox, and hadn't been collected properly. Crisis averted, but not a pleasant situation.
My first issue arose while I was ordering a sofa. I contacted Customer Support to make sure they would be delivering it to my new address, and not my old one, as I was moving house before the expected delivery date. I was told it wouldn't be a problem. Brilliant!
A week before arrival, I had a phone call from Argos wanting to check my postcode for delivery. Despite the woman on the other end of the phone speaking clear English, and being English myself, she then proceeded to repeatedly ignore me, and my partner, after we kept telling her she was reading us my previous address. At first, she read out my old address in its entirety, and after correcting her, she then read out a combination of my old and new address, but finally grasped my new address on the third attempt of explaining it to her.
As the following week arrived, my partner and I woke up early expecting our new sofa to be delivered, after having waited 8 weeks. We then got a phone call, explaining that it was on the wrong lorry, and being delivered to my old address. *Sigh*
When asking if they could just bring it any way, seeing as it wasn't that far to travel, it seemed laughable to the person on the other end of the phone, and we had to wait another 10 days.
My second issue, was that the bed we bought lasted only 3 months before the metal frame snapped. Yes, snapped. All the wood slats remained intact, but some of the metal had been poorly soldered together, and had snapped right along the middle.
Customer Support explained that while we were covered for a replacement, it would take over a month to arrive, as our bundle was out of stock, (bed with mattress bundle) despite the frame on its own being in-stock. Although they did offer an alternative, of paying approximately £70 extra for something similar, with another mattress that we didn't need!
After quite a few phone calls, and almost giving up, my partner managed to talk them round into sending a new frame from their stockpile.
Their service and quality has been quite off-putting.
My partner and I have ordered from Domino's quite a few times, and while we're yet to have a negative experience with their quality, the prices are slightly ridiculous. At approximately £16.99 per pizza, large, with 4 toppings, we only tend to order from these guys when we have vouchers equating to 50% off. It begs the question, why not lessen the amount of vouchers available, which in most cases are store and location sensitive, and just lower prices across the board?
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