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B. Taylor´s profile

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Reviews (5)

Yodel

Excellent service

Always use to pay online when possible.Brilliant.
NLTYL@AOL.COM

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Amazon

Excellent

Super efficient service,pleasure to deal with.
NLTYL@AOL.COM

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Ebay

PERFECT

Not one problem in bying for several years now.
NLTYL@AOL.COM

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Hotel Direct

Not very good on this occasion.

Recieved email for 10% discount off phone booking for hotels,so
tried to book one in manchester which was on the list,copy of email to prove.The girl on the phone said manchester hotels were not included in the deal and as good as said i could not read. My husband then rang a diffrent person,in end he said hed have to charge my card the full amount and refund my 10% later as there wasnt a superviser on sundays.

Yours hoping, NLTYL@AOL.COM

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19 July 2012

Reply from Hotel Direct

Dear Mr and Mrs Taylor. Our apologies for the experience you describe. We have now removed all restrictions on the 10% discount offer program that you were part of and re-briefed all our customer service staff accordingly. We believe this simpler approach (with no geographic restrictions) will avoid any recurrence of the service problems that your encountered. At Hotel Direct we highly value your goodwill and we try very hard to exceed expectations but clearly failed on this occasion. Our apologies once again for the confusion and anxiety that we caused. We hope you will give our service another chance to impress.

Kind regards

Hotel Direct reservations

Airport Hotels

Absolutely delighted with the Holiday Extra Experience

No problems whatsoever. Everything was fine and would certainly repeat the experience again if flying from Leeds & Bradford Airport

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B. Taylor´s profile

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B. Taylor
Reviewer
United Kingdom

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