What a shambles of a company! Have spent literally thousands of pounds in my local Comet over the past couple of years, I recently bought a bracket for my new television for £140. When I got it home I realised that I had managed to buy one that was not compatible with my TV, so I took it back the next weekend for a refund. Despite the product being unopened and unused - they could have simply put it back on the shef - the store declined my request for a refund on the basis that it was outside of their new 7-day return period. I had bought it exactly a week previously! But apparently their sales staff have no discretion in the matter. To her credit, the girl suggested that I might have more joy if I called Customer Services the next day. Well, I have had more joy on visitng the dentist. The guy on the phone could not have been less helpful. He wasn't interested in what I had to say, he was merely miffed that the store staff had suggested that someboy should ring customer services to challenge their unreasonable returns policy - apparently they're not supposed to do that!! Eventually, the guy just transferred my call back to the store where somebody else just repeated that he had no discretion to over ride the policy. In desperation, I wrote to their Customer Services address. Yesterday I received a polite letter - presumably a standard letter is response to the numerous compaints that they must get about their returns policy - stating that it is what it is. So I am stuck with a £140 TV bracket that is of no use to me whatsoever. They could put it back into stock and sell it tomorrow. Madness. Obviously, I will be taking my business elsewhere in the future. Okay, so I daresay one customer more or less won't make any difference to them, but if my experience is duplicated across their customer base, it can only hasten their demise! I have since purchased a bracket that does fit my television. It is perfect and was half the price that I paid at Comet. The custoer service I received (internet seller) was faultless. It is a well-known fact that Comet are struggling for survival, is their management really so dense as to believe that treating customers in this manner is the key to their future? Okay, so they got to keep my £140, but they have lost out on all of my future custom. Ludicrous. Can't help but feel that the name Comet is not long for the world of electrical retailing. RIP.
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