I moved into my property 2 months ago and applied to move my energy to EDF. British Gas blocked this as the previous tenants had not closed down this account so they blocked our application and then broke into my house, changed the locks and put in a pre payment meter. The staff are useless and I still have not got this issue resolved. I don't want to be with British Gas, yet I am forced to speak with them and give them my details. They deny all knowledge of a phone call I had made where they ASSURED me that they would not break into my house, even though these phone calls are recorded and then would not give me a reference number for the phone call I had with them about breaking into my house which is seriously wrong. I hate to think what they are like with their actual customers who do have accounts with them. Sort it out British Gas.
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