I had used DietChef in the past and ordered hampers periodically when I wanted to drop a few pounds. I had also used voucher codes with no problem. Recently they sent me a voucher code again for discount on a month's hamper. It did say valid for the first month only, which was fine, and there was no * next to it to draw my attention to any t's & cs. Therefore I used the code. It was only after the food was delivered I realised I had unwillingly locked myself into a further two months at £190. This I cannot afford. I called ... on their expensive 0845 number to say I did not realise this was the case when I used the code. I may have chosen to keep the month's food I had received already but they wanted a £55 downgrade fee as well as the difference to cover the discount. I told them to come take it away, refund me what I had paid and close my account. They could do this but I had to pay the £15 postage fee. I had no choice but to pay this. The whole thing was a disgrace. I was so upset as I wanted to lose weight after having my baby and all that happened was I ended up financially worse off with nothing good to show for it and made to feel vulnerable and exploited. I will never use them again.
I found bedkingdom to be fantastic. I found the same mattress cheaper on another site and I emailed bedkingdom customer services regarding their guarantee to match lower prices and they emailed me back right away with a discount code, which deducted the difference at checkout. The mattress actually arrived sooner than I had expected and they called the day before to arrange delivery, which was scheduled for a Saturday afternoon. My daughter will soon need a new bed and I will use them again without question.
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