Was told as an existing customer I was eligible for the iPhone 4S with no upfront fee on a 2 year contract for £34 a month. Agreed to buy there and then, but didn't have my debit card to hand for the delivery charge. Phoned back, very rude woman told me that I was not eligible for it because it was only for a certain TYPE of existing customer, despite having been told otherwise by two other people that I was eligible. I said "OK, I'll just call back and talk to someone more helpful" to which she responded "I'm going to email the whole team right now to tell them not to give you this deal".
Completely unexceptional. Got my delivery within a reasonable time, but not fast. Pricing was good, but delivery charges seemed high. Would maybe use them again if they came up in Google's price comparison thing, but certainly wouldn't be a site I'd buy from by default.
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