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I'm a first time customer at VioVet and was just getting some dog food because it's the cheapest James WellBeloved I could find. Once i had placed my order, I got an email which blew me away. It had all the usual bumpf but then also went on to say about 'what if it's damaged? What if I don't notice it's damaged till after the couriers gone?' and all that; so that, if there would have been any problem at all, I could have got a full refund or replacement order or anything I wanted. It was so helpful and informative I actually emailed them about it because I've never come across something like that that's been so explicit about how to follow through and everything. I also asked about delivery instructions, because on the citylink thing, you can't only type 15 characters or someone stupid like that, and they said, "don't worry, just tell us and we'll make sure it's sorted"
Obviously, my dog food came without any problems, but you never know.....
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