Ellyy Freeman Magrath´s profile
Reviews (1)
Just Eat
Absolutely Rubbish!
Used Milano Express through this site and received nothing but horrendous service and food! We ordered online which took about 4 minutes for the payment to go through and when we rang Milano to confirm it had been processed, they said it had come through but with no address and asked me to 'just re do it'. Obviously I said no as it hadn't occurred to them I'd be charged twice. They said they'd ring this provider to get the address. I asked if they could call me back to confirm it's the correct one as he said he wouldn't take my address over the phone; needless to say I didn't receive a call back. When I called back an hour later to see where my food was, they said he was at my door when he wasn't so they said he didn't know. About 10 minutes later, I got a call from the delivery man saying he was lost. In total, it took an hour and a half to reach us! When it got here it was stone cold and had to reheat. It all tasted awful so just chucked it! Horrific service and am angry that this site just lets any old business use it. Will NOT be using again.
Сипрез Cooper found this review useful
Reply from Just-Eat.co.uk
Ellyy Freeman Magrath´s profile
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I'm sorry to hear that you have had a bad experience whilst using Just Eat.
If there are any problems or questions with an order you have placed you can contact our Customer Care team on 0844 243 7777 or using our online Live Chat service before placing another order and someone will be happy to help you.
If a restaurant has not received the full order and is missing the address we do ask them to contact Just Eat so that we can provide the details over the phone and I apologise if on this occasion this did not happen.
If you are unhappy with the quality of food or the service provided you can contact Just Eat customer care team who will be happy to help you, you can also leave a review on the website for the restaurant and other customers to see.
I would like to look further into this for you if you could email me the order details. My email address is: trustpilot@just-eat.co.uk.
Your feedback is important to us and I apologise for any inconvenience caused.
Kind regards,
James
James Flood
Social Media Consultant