Linda´s profile

Reviews (1)


Complete lack of Customer Service

I have been shopping with SVP since they were a small concern based in Devon with friendly staff who were available by phone. These days they have gotten way too big for their boots and forgotten who has given them their success, ie, their customers.
I bought some carpy discs from them just over a year ago, as it had lifetime guarantee printed on them I didn't figure I needed to open them right up and get burning. Shame, obviously I should have. Not one of these so call Zerodefex discs will burn. Every single one of them has failed.

so I use their less than satisfactory service to tell them about it.
First I get a reply indicating I should muck around with the firmware on my burner (already done, but not really something you should just be suggesting to who knows who as lots of people are NO WAY pc savvy and could kill their burner). Having answered that they told me to complete the returns procedure, but wow after just over a year there is none. Doesn't matter if a product has a lifetime guarantee, because clearly SVP believe a lifetime is lived in one year.

I complain to this effect, and get a message back on their system that they are sending me out new discs from the warehouse. RESULT I thought.
Sadly, no, NO DISCS, no replies to further messages asking where these 'as soon as possible' replacement discs will be arriving. In short. NO CUSTOMER SATISFACTION.

DO NOT SHOP WITH THESE PEOPLE unless you want frustration and headaches.

Linda´s profile

profile image of Linda
Female, 1957
United Kingdom