Rudi Seiberlich´s profile

Reviews (5)


Very bad - will not correct typo in order!

09:35 today I made an order for business cards and paid immediately with paypal.
10 min later I encountered I made a a typo developement instead of development and alerted their support right away.

11:57 i received their answer:

Unfortunately, we are unable to cancel or amend any orders once placed.

The reason for this is because we operate a highly automated workflow. Our system analyses each order as it arrives and batches it together with others that have the same size, number of printed sides, and finishing options. Those orders are then arranged together onto one large sheet, which is sent directly to be printed, together with the shipping labels. Orders come into this system continually, and each order can be on a sheet and on the press in a matter of minutes of the order being placed, and sometimes in a few seconds. To amend any order after this process has taken place would involve a manual intervention which would not only disrupt our workflow, but would be very costly and time consuming..............

answer to your answer:
If your system would have a spellchecker this would not have happened and also
if you would give an email to answer, By having to pass via Support of course its delayed. I needed only a few minutes to detect this mistake. Frist I looked for an email which was negative and than I had to use support.
When I alerted you you did no even had confirmed the purchase!

18 February 2013

Reply from Goodprint

Dear Rudi,

I'm very sorry that we we were unable to amend your design that was ordered. Unfortunately as explained our system is automated so once the order is completed we are unable to change it. This happens very quickly and there is only a very small window where we can make amendments it I'm afraid. I will however contact you shortly to discuss a way of trying to rectify the issue.

Kind regards,
Alexa Newby

I have contacted you via our system to see if I can help you out with this matter. If you ever need to contact us urgently we are contactable via telephone.


Made a booking - paid - but no confirmation

on the 31.Aug I booked a flight BCN-ARN, paid with paypal and recivd a Transaction number from Paypal. However no confrimation from Vueling, I send a message by email - no reply!. 01Sep I phoned and they person said I must contact I did but still 10 hrs after no reply from Vueling,
Would be easy for the customer support to find my booking via my name, but she refused - I must email them.

Good Airline but bad Customer support

The cheapest it looks like as they include all the different fees including the insurance

I was making a reservation for San Diego. Its refreshing to see that the price they give in the beginning is also the price you pay in the end. And that they include all the different taxes and insurances alreday from the beginning.

Worst I have seen - no support at all

I ordered for a certain date two articles totalling somewhat under EUR 1000. They only delivered 1 article for about EUR 150.00 when I phoned I have been told I will get an email : no email came. I then send two more emails no reply.
Now a month after they have delivered good for EUR 150 but they took paid for much more.
Today I have to call my bank to reverse the charge.

Beware of this company!


Five Stars for Speed and professionality

It took not more than 2 hours until my problems was solved.
Very ver good Custome support

Rudi Seiberlich´s profile

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Rudi Seiberlich
United States