Lowcostholidays

WOW,WHAT AN EXPERIENCE, NEVER AGAIN

Well,where do i start! first of all we looked at holidays at loads of holiday companies and came across one four star hotel with lowcost.com.
as we went through the process of booking two double rooms for us two couples, as we clicked the final button it spun for at least 20 minutes or more until finally went through and paid in full.... so we thought to ring the holiday companiy straight away to make sure that they have recieved our booking only to be told by them that we were in one room for four people!! to our horrer we said that we did`nt book it this way and was then told by them that the hotel did`nt have any more rooms available, so we wanted to cancel booking, and the hassle of trying to tell them that was unbeliveable... the lady said that we would be charged one quarter of the holiday price (over £400) for cancelling a holiday when we mentioned several times that it was`nt our fault that the booking went wrong! Plus we would lose the cost of the flights too (over £500) together £900 in all.... we were all staggard. we then told them to keep flight money and offer us another hotel but they wanted to charge us a fee for transfering to another hotel... unbelievable, was`nt happy with this treatment and she hung up on us!!! this was on a sunday, rang them on the following monday to try and get this sorted out as there office closed early on sunday, and again told another person the problem about being shoved in a room for four.. still no help with this and after lots of phone calls and emailing we were told to make a dicision apon it by email to them .. what a way to treat us!
Finally we chose another hotel and apon return conformation email all looked good.. Three weeks before we go we had a phone call from them and an email to say that our holiday has been double booked and no rooms left in that hotel either, we were told that we would be compasated by £40 for the trouble and will be put upgraded to a 5 star hotel, this hotel did`nt suit us, asked for more choice of hotels and they then emailed us with three to chose from but there was more money to pay on two of them so we picked one that matched the price.
Day of holiday yippy! travelled out there with ryanair, no problem, only to find that our private transfer taxi booked with them was in fact a shuttle bus... found the driver with our name on his card and was asked by him to wait outside for five mi nutes which turned into 55 minutes, asked him politley when are we going and he got shirty with us... off we go the hotel and arrived there some 20 minutes later, got our baggage and went in to reception and yes wait for it .. was told by reception that we were not booked in !!!!!! WHAT, i nearly blew my top at this stage as we arrived very late at night tired ... luckly the lovely lady receptionist said that she can put us up in two double rooms for the night and asked us to come to the desk in the morning to sort it out... no sleep that night.. and my sister in law who is disabled was very upset.. we all were, not a good start to our hols.
Apparently Lowcost.Com did`nt confirm holiday to that hotel as hotel manager told us.
We then discovered that the hotel was full of stoney faced robot style germans and catered mainly for them, it was awful as they don`t speak to you and are typically rude, and the food was awful.
So we would advise everybody to stear clear of this holiday company as there aftercare department is crap !!!

Don`t bother with us lowcost.com for a holiday reference as we will not ever be coming any where near you cowboys again !!

Rob Greenhalghand Anders Brock found this review useful

03 November 2012

Reply from Lowcostholidays

Hi Thomas,

We are sorry to hear that you have had these issues when booking your holiday and while in resort.

With regard to your hotel being changed prior to travel, unfortunately, these changes can occur. Where possible, we always aim to reinstate passengers in their original hotel, but in some cases this is not possible, and an alternative hotel will be offered.

We would appreciate if you can send us your booking reference for the holiday to onlineanswers@lowcostholidays.com so we can also look into the issue with your transfer, and any other points you have raised.

Thanks, and regards,

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