Barbara Dines´ profile

Reviews (1)

Hot Tub Barn

Bloody Great!!!!!

We thought about having a hot tub for many years and looked at several different makes.
We finally decided that we prefered Hot Springs and went to the Hot Tub Barn in Chelmsford to have a better look .
We visited several times as it was a large purchase and we wanted to be sure.
We were invited to have a wet test which we did, and we were never hurried or made to feel that we were in the way or taking up to much time.
We dont know of any other company that offer a test in privacy and most are in the middle of some public garden centre!
We needed a crane to lift the tub over our house as we had no access. The crane company recommended by Hot Tub Barn proved to be excellent.
The Hot Tub Barn fitters turned up on time, were polite and worked well.
We have had to phone for advice on several occasions since installation and have always been given all the advice we needed and have always found the staff to be polite and helpful.
The only complaint we had was that we waited longer than expected to have the tub, but we do understand that this was out of Hot Tub Barns control, and the delay was with the supplier in Canada.

10 May 2012

Reply from Hot Tub Barn Ltd

Many thanks for your kind comments, which have been passed on to our sales and installation teams.

The HotSpring hot tubs we sell are manufactured in the USA and are transported to the UK via the Panama Canal, which is currently being modified to increase shipping capacity. Understandably this is causing some disruption to regular shipping flows, an issue which was further exacerbated by a one-day workers strike on the Canal at the time your spa was in transit.

Barbara Dines´ profile

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Barbara Dines
United Kingdom