Simon Spells´ profile

Reviews (1)

Just Eat

A flawed business

I think the vast majority of reviews for this company sum it up.

This is a flawed business model which relies on those at the relevant restaurants monitoring their emails at all times - which they obviously do not do.

30 mins waiting for our confirmation email (our money had been taken as soon as we placed the order). We then telephoned the company and got a very shirty response that our food would be another hour or so as the order had not yet been confirmed.

We cancelled our order as a result of the wait only to be told (again in a very abrupt manner) that the refund would take 6 days. Completely unacceptable. When we asked about this the extremely unhelpful person on the telephone told us this was our banks fault and that we should contact them - absolute rubbish.

Never use these people, always place the order direct with the restaurant.

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Simon Spells
London, United Kingdom