Linda Reitter´s profile

Reviews (2)

FloridaCarHire.com

Can't fault this company

We rent a car in Orlando every year for two months and this year decided to get a quote on line from Florida Car Hire.
Phoned with a query and spoke to Rob who was truly excellent
Delighted with the price, service and prompt attention.
Would highly recommend this company to anyone and will always use Florida Car Hire in the future.
Thanks Rob......very impressed.

usrentacar.co.uk

Why do we stick with this company?? familiarity.

Have used US Rentacar every December for many years.
We always chose Budget as they offer an upgrade and we have, in the past, found them to be very helpful in the event of problems. Budget on International drive have, on 3 occasions agreed to help when we had problems with the car.....one year the transmission failed and we were stranded.Another the car was so old and tatty we refused to drive it for 2 months.
We have the same problem every year.
We pick up the car at Orlando airport and always have a problem as our rental period is for 8 weeks.Most of the hire company staff have no idea how to deal with a long rental and always insist that we can only have the car for 28 days, after which we must return to the airport half way through the rental and initiate a new contract.!!.It is only when we insist on seeing a manager that they condone the 8 week rental. This takes so much time, stress and effort.
Because of the length of our rental we cannot preregister with Budget and on the one occasion when we could, the guy at the Budget garage insisted that we return to the airport, join a huge queue and renegotiate the rental. Makes you wonder why we consistently use usrentacar????This December we may look at other companies

05 June 2012

Reply from U.S. Rent A Car

Hi Mrs Reitter,

Thank you for taking the time to provide feedback. However, Its worth noting that this is not an issue caused by usrentacar. Budget provide the facility for us to make long rentals, we then make those rentals in accordance to their instruction. The problem you are describing seems like a local Budget training issue where perhaps the rental clerk is not familiar with opening an extended agreement. Based on your feedback we have raised this with the supplier in order to avoid other customers encountering similar issues in the future. Please note we do offer other suppliers like Alamo and Dollar who offer 8 week rentals.

Frank
usrentacar.co.uk

Linda Reitter´s profile

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Linda Reitter
Reviewer
United Kingdom

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