Easy to order, very fast delivery and always good quality - together with very reasonable prices - what more could one ask for?
Arranged pickup and a courier duly arrived the next morning about mid-morning (2nd May). I have rarely met such a miserable condescending a$$hole! He slated my wife because it was 2 tyres and it was supposed to be one parcel (although I had paid for 30Kg to cover both tyres). I was phoned by a distraught wife and I hurried over to see what all the fuss was about. Turns out that because I had not bound them together he was going to refuse to collect! I explained I was sorry but I thought I was helping him. I was going to load them on the van THEN bind them together (making an easier lift of 2 x 15Kg's instead of a 30Kg lift that's all). Anyway, once they were bound in elephant tape - which took all of 60 seconds he was happy(relatively) to lift them on his van. he then went on and on about tyres being a bloody nuisance and how all delivery drivers hated tham because they roll about in the van etc., etc. Eventually I snapped and said calmly "Maybe I would be better using a different courier next time". "That's no bloody skin off my nose he said" He then gave me a minuscule sticker as proof of collection and left. Wot a numpty!
Then the real problems started! for the next day it literally bounced around the Edinburgh depot - then nothing! On the 4th May it arrived! However it arrived in Droitwich south of Birmingham! Odd - seeing as it was going from Edinburgh to Aberdeen - 150 miles!!
OK, so time goes on - and then on the 5th May it arrived in Aberdeen - WaayHayy! I thought. However as of tonight it is still in the Aberdeen depot, 5 miles down the road from the customer! YoDel explained that the sender (me) had called earlier and asked for a "nominated delivery" of the 8th May! I explained I was the sender and I had definitely NOT made such a phone call. I HAD called numerous times but only to find out WHY a 48hr service was taking so long! "I'm sorry but we cannot help" was all I ever got. I just hope my customer gets his delivery tomorrow 9th May. Amazing how a 48hr service can take a week and not even a blink of an eye from the customer services people to help! Astounded at such awful service! Peter.
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