We have spent many of years doing-up our home and have always used B&Q, bought some wall paper took it back as decided was wrong for what we wanted went to the Ashton store was told point blank NO CREDIT NOTE and didnt have the refund but if bought in the last 55 days they could find the transaction.... as it happens we bought the paper from Oldham.... so after being snub from the CC clerk in Ashton we drove to Oldham, advised again we only wanted to buy more wall paper but cannot find the receipt, she said with a smile on her face no problem scanned the barcode gave us the credit note and off we went and spent a further £100 what a difference from store to store when they are meant to be the same company??? go figure.... But the new returns is not very clear so you have to be mindful what you buy just in case you need to return your goods!!!!
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