Wayne Van Staden´s profile
Reviews (1)
Hip Furniture
Stay away..
Worst customer service ever experienced.. Promise of call back never happens..
Ordered a bed 6 weeks ago online with delivery expected in 1-2 days.. Then got an email from them saying item is out of stock and delivery would be 4 weeks later and was offered some alternative beds which was double the price of the bed originally purchased as well as a single bed as an alternative to the double bed I originally purchased..I accepted the delay of 4 weekks..After 4 weeks I contacted them again and was then informed it would be another 4 weeks before stock is due to arrive and was again offered alternative beds at double the price.. Family from abroad visiting for 3 weeks and with my refund pending(which according to other reviews can take months) I need to pay for another bed and hope a receive my refund..
Angry!!!!!
Reply from hip-furniture.co.uk
Wayne Van Staden´s profile
About
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Thank you for your comments and feedback which we are grateful for. Our apologies to hear that you feel the service offered was not satisfactory.
We understand that the situation with your order was certainly not ideal and we wouldn't expect stock to take this long to arrive. This must be frustrating at least and we are sorry for the inconvenience this must have caused. We had offered you some alternatives in light of the situation and none were suitable in this case.
A full refund has been issued to you, which should be arriving back into your account shortly, and we have emailed to confirm this as well. Please quote your order number for a £20 discount on any future order.
Kind regards,
The Team at Hip Furniture
Telephone: 0845 224 1481
Email: customersupport@hip-furniture.co.uk