I have previously shopped with this company without a problem - until now. I decided to ignore recent user reviews and put them down to isolated incidents but I was wrong.
I ordered an item over 2 months ago and I was promised it would arrive by a certain date, then given the same promise after said date had elapsed. I eventually wasted more of my money making yet more phone calls to request a refund. One week later I am still waiting for my money back! Each time I have phoned and asked to speak to a manager, they say they will take the message and get the manager to call back ( do they think I was born yesterday )? I have been told the money will go into my account today by 8pm or at the very latest tomorrow. I have told them if the refund is not in my account within 24 hours, I will be issuing legal proceedings via my solicitor for obtaining money by deception. Having read other reviews of customers waiting months for a refund, I feel legal proceedings will be inevitable. You have been warned - avoid this company!
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