Ok.. First a little aside.. Previously.. I had used Parcel2go for my first on-line parcel delivery service, however looking at their website I started feeling a little uneasy about the backup service they offer, or rather lack of it, as I'd been reading reports of poor service and was worried about my delivery. It turns out there was no problem however.. I noticed on their website that there is no telephone number, or email address to contact them if there is a problem :o
SO.. This time I tried ParcelHero.. Again no problem at all with collection and delivery, however using this service there many more positives.. Like a phone number you can contact in case of trouble, an email address too. They also send you an email once your parcel has reached it's destination, which is an excellent help and gives peace of mind.
I'll definitely be back ParcelHero. You now have a new home too in my favourites list, ready to use again.
Never had a problem with Amazon, and I buy tons of stuff from them.. Ok I've had the odd difficulty regarding a faulty item etc, but that's not Amazon's fault. And even if there is a problem Amazon mostly ship a new item out even before I've had a chance to pack the faulty one for return.
Well done Amazon. Great service.
After looking around at my regular suppliers online stores, I decided to try Proviation for my next new bit of kit (a £380 radio.) as proviation had the same radio £10 cheaper than my usual suppliers and the website seemed to say all the right things regarding service, delivery etc.
The radio was shown as 'in stock' (In two places on the website) and it was stated that it would be dispatched via courier if the order was placed before 15.00. This was ok as I assumed by ordering on a Thursday night, my order would ship on the Friday and thus be with me the following Tuesday (after the back holiday.) Not so!
After a few days I noticed that my order had not yet shipped. I hadn't had any notification of a problem from proviation, so I emailed them. At this point I was informed that the radio was in fact NOT in stock, and it would be a couple more days before they had more delivered. OK I thought, no problem.
However unfortunately the radio was not shipped a couple of days later. After a few email's back and forth, my radio actually shipped 8 days after placing the order.
I was a little disheartened at this point and contacted proviation again to at least get the tracking number for my order, I expected that after the above delays that this would be shipped 24hour next day delivery. I was again disappointed, as It seemed my £380 order was now being dispatched by Royal Mail's plain old recorded delivery service. NOT UPS or Interlink Express as 'again' stated on the website.
My order has finally turned up, 11 days after placing it, even on opening the package there was a bit of a surprise... My order had actually been shipped from one of the other online companies I usually deal with, not proviation or Icom.
If something is not 'in stock', It really shouldn't be shown as being 'in stock'!
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