Jan Sampson´s profile

Reviews (5)

Simplysupplements

great choice, great value

found everything I wanted on this website, and more; and great value

MyTub

GREAT ITEM, GREAT PRICE, DELIVERED PROMPTLY

Very pleased with purchase. Was kept advised of when to expect delivery, and came on time, very quickly. Item was even better than I expected, and competitively priced.

Monster Pet Supplies

VERY SLOW DELIVERYTIME THANKS TO CARRIER YODEL - WON'T USE MONSTOR AGAIN FOR THIS REASON ALONE

First time customer to Monstor - good prices, easy to use website etc. Ordered stuff for dog, horses and rabbits. But then have had to wait a whole week for delivery.
When I chased Monstor (as couldn't track with Yodel link) they were not at all interested when I gave them feedback that I would not be placing another order with them if they always use Yodel.
What is wrong with them? Every other company deliver easily within days.
Their loss, not mine.

15 November 2012

Reply from Monster Pet Supplies

Hi Jan,

Thanks so much for taking the time to post your review. I'm really sorry to hear of what has happened with regards to our courier and we intend to lodge a formal complaint with them. It's not acceptable and we are actually in the process of analysing the service provided by them and will then decided whether to continue using them, as we hope to avoid any other instances such as this one. I have spoken to our Customer Service Manager and understand that this matter is now resolved, but if you would like any more information or if there's anything else we can do at all, please call us on 0113 279 7474.

Many thanks,
Charlotte@Monster

BetterBathrooms.com

beware delivery!

The goods we bought from BetterBathrooms were just what we had hoped they would be - good quality, good price
My only issue is with the company used for delivery - the driver arrived without ringing beforehand(even though it was clearly on his paperwork) - luckily I was in. He then said he was not allowed inside the house - some H & S thing - and he could only deliver to my door. Good were palletised, and there was no way I could remove the items from the pallet on my own (size and weight) so I had to get a neighbour to help me, as I did not want goods left on the doorstep till my husband got home. So beware if you are home alone taking delivery!

FlooringSupplies.co.uk

overall cannot fault service or quality

flooring delivered very quickly, on time, no damage
flooring laid really easily - excellent quality - my husband has just gone on to lay a very similar flooring from B & Q for a friend who paid more and is amazed how poor quality it is and how much more difficult it is to lay compared to the one we got from Flooring Supplies
the only disappointing thing was that we needed a bit more trim - cost £19.95 - but with £15 shipping and VAT added, almost £50 for a length a of trim has sent us looking elsewhere for it

Jan Sampson´s profile

profile image of Jan Sampson
Jan Sampson
Reviewer
Female, 1963
United Kingdom

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