Boinard´s profile

Reviews (7)

SerenataFlowers.com

Failed on delivery - Due 12/04 - ordered 08/04 - no flowers - misrouted? How?

Emailed yesterday when the birthday flowers for my sister were due and failed to appear. By 9.30pm, I decided that the flowers were definitely going to be a non event. I originally gave the company one Star, will go to two Star as the customer services responded the next day with their apologies and that they would investigate. I asked to be kept informed.

Incidentally, customer services never did reply to my original query about assurances of service that I sent on 8th April - having already placed the order and then read more of the reviews on this site, I was concerned and decided to contact Serenata Flowers for some reassurance. Rightly so, it seems. I was worried that my sister would receive a dead bunch of flowers in a vase on Saturday but it was worse as she received nothing!

Apparently, the flowers were "mis-routed" to the wrong depot, explaining the non delivery. I took the option for a refund. Despite the apology, we still feel really let down as had high hopes, it was our first time using this online retailer for flowers. As my sister hardly ever receives flowers, we thought that this would be inspired.

I opted for a refund but the flowers will still be delivered but Serenata Flowers can't say when. Having explained that my nephew wasted all Saturday (12/04/14) waiting for the flowers as Yodel said it would be delivered between 8am and 8pm! Not sure why Yodel/Serenata Flowers can’t narrow it down.

Never mind the inconvenience for my nephew, along with the disappointment of not being able to surprise my sister for her birthday makes me wonder about the lucky people who had such a great service. I give credit where credit is due whether good or bad and know reputation is the bread and butter of any company!

It does seem that recent reviews are a mixed bag - or have I just been unlucky. The customer service actually did respond to my non delivery communication completed on Serenata Flower's own contact form on their website.

Personally I am not superstitious in nature but in our culture, flowers can be early for birthdays but never late. Since my sister's birthday will have passed, we hope she will not take it badly but certainly had the flowers been for my mum, I would be in the dog house for years to come.

Once and if the flowers turn up, I will be very interested in how they are presented and if they are still alive. Will keep TrustPilot users updated. I use TrustPilot when using sites that I am not sure of as find their reviews unbiased and useful.

The overall reviews made me use Serenata Flowers - although they failed me this time, the proof will be the state of the product that turns up. Will keep reviewers updated.

A disappointed customer. Sorry Sis.

Reply to Tara - 17th April 2014

Tara - thanks for your response. Our order number is 214993869.
The refund was issued as I contacted you via your order form to alert Serenanta Flowers of the non delivery on 12th April. By the time this happened there was no way to put it right as my sister's birthday would have passed.

The flowers for your information turned up late on the afternoon Tuesday 15th April 2014. Mis-routed or not, this is quite surprising as we had asked for 12th, a Saturday, knowing there was no delivery for 13th - therefore misrouted or not, we thought it would turn up on Monday. No, it arrived on Tuesday 15th. We would have preferred no delivery but was advised that it was not possible to cancel. For people reading this, the connotations of late gifts celebrating a birthday in our culture is a bad omen - hence we would rather not tempt fate, should we not have to.

We wanted to know from my niece if she thought the flowers and vase were good enough for us to give Serenata Flowers another try - my sister would be too polite to tell us otherwise. Unfortunately her reply was not positive. We are all going to my sister's for Easter and this will be a good experiment to see what state the flowers are in.

We understand that you had to send the flowers as could not the order and you may think we have nothing to grumble about as you refunded us and we received the product, unfortunately this is not how we feel.

Your apology is accepted but we want others to know our experience in case their flowers are "mis-routed" too. Certainly, it is not easy to contact anyone by phone - we tried East Kilbride Serenata Flowers, telephone number found via the internet - assuming this is your branch for delivering to my sister - approximately an hour away.

Whilst it is good of you to react to our review, we find Serenata Flowers lacking on this occasion. We were keen to try your service due to the positive reviews you had received but for us, we were one of the many unfortunate customers of late.

Wyan Rilkins found this review useful

3 days ago

Reply from SerenataFlowers.com

Dear Boinard,

Thank you for taking the time to leave such detailed feedback.

We are very sorry for the inconvenience and disappointment caused on you Sister's birthday. We try our hardest to get things right first time 100% of the time, but sometimes mistakes do happen. Despite this, it is our endeavour to put right mistakes with ease and courtesy and in an amicable manner.

It is with regret that we do not seem to have achieved that on this occasion, and for this I would like to extend our sincerest apologies.

With mis-routed flowers, this is due to a technical error at the sorting hub, and we refund straight away to ensure that our customers are able to make further arrangements as necessary.

Unfortunately, although our couriers do their best to route the bouquet back to the correct sorting hub, this is not always possible in some cases and so we are not always able to guarantee that this will take place.

I noticed that you didn't include your order number with your review, however, should you wish to discuss this further please do not hesitate to use the contact us form at the front of our website and include your order number.

Our sincere apologies.

Kindest regards,

Tara

Serentaflowers

Failed on delivery - Due today 23.10 - still no flowers

The proof will be in the pudding as they say.

First order - let down to say the least. Flowers are for my sister's birthday and it is unlucky in our culture to receive birthday gifts late – at the very least bad manners in any culture really. If the flowers turn up now and are in a bad state, we will be let down further.

Having tracked Yodel, their courier, it does say the flowers are out for delivery. My nephew waited in all day for the flowers and texted me at 9.30 to say regrettably, the flowers and vase we ordered were a "no show". Like the lady from Aberdeen, I do feel 8am until 8pm is a very large window for delivery!

Probably one of the worst ideas we had for my sister who never gets surprises and we thought this would be a good gift. Having used their contact form before this happened as we had read reviews on various sites and since the reviews were a mixed bag, we wanted some reassurance from Serenata Flowers - we emailed on 8th April when we placed the order for this to be ignored - we received no reassurance, only an automated email to say that they had received our correspondence.

The order was to be delivered on 12th ... It wasn't even like I had ordered one day and wanted the products delivered the next! Ordered on 8th April.

Since it was from Glasgow to Clackmannanshire, didn't think this would pose a huge challenge to a company who claims to be one of the best. We should have hopped in our car and driven to my sister's.

Let's keep our fingers crossed that if and when they turn up, the flowers and vase are in a good condition as well as having no dead flowers and hopefully last for a while.

Will keep you updated if and when they turn up and in what state. We are sorely disappointed for now.

We have messaged Serenta Flowers on their facebook page and tweeted them - should they decide to communicate with us, we shall keep you updated as to how their customer services should fare - at the moment, we have only received automated emails from this company.

Should they prove me wrong with exemplary conduct, will keep TrustPilot users updated. So far, no delivery and no product, therefore if there was a no STAR rating that is really what Serenta Flowers should be awarded. In their website “Sunday” delivery wasn’t an option, therefore we are expecting the flowers on Monday if they are being delivered at all.

For your information Serenta Flowers, our order number is 214993869 to show you we are not complaining for the sake of it. We appreciate a company’s reputation is important.

Serentaflowers

Failed on delivery - Due today 23.10 - still no flowers

The proof will be in the pudding as they say.

First order - let down to say the least. Flowers are for my sister's birthday and it is unlucky in our culture to receive birthday gifts late – at the very least bad manners in any culture really. If the flowers turn up now and are in a bad state, we will be let down further.

Having tracked Yodel, their courier, it does say the flowers are out for delivery. My nephew waited in all day for the flowers and texted me at 9.30 to say regrettably, the flowers and vase we ordered were a "no show". Like the lady from Aberdeen, I do feel 8am until 8pm is a very large window for delivery!

Probably one of the worst ideas we had for my sister who never gets surprises and we thought this would be a good gift. Having used their contact form before this happened as we had read reviews on various sites and since the reviews were a mixed bag, we wanted some reassurance from Serenata Flowers - we emailed on 8th April when we placed the order for this to be ignored - we received no reassurance, only an automated email to say that they had received our correspondence.

The order was to be delivered on 12th ... It wasn't even like I had ordered one day and wanted the products delivered the next! Ordered on 8th April.

Since it was from Glasgow to Clackmannanshire, didn't think this would pose a huge challenge to a company who claims to be one of the best. We should have hopped in our car and driven to my sister's.

Let's keep our fingers crossed that if and when they turn up, the flowers and vase are in a good condition as well as having no dead flowers and hopefully last for a while.

Will keep you updated if and when they turn up and in what state. We are sorely disappointed for now.

We have messaged Serenta Flowers on their facebook page and tweeted them - should they decide to communicate with us, we shall keep you updated as to how their customer services should fare - at the moment, we have only received automated emails from this company.

Should they prove me wrong with exemplary conduct, will keep TrustPilot users updated. So far, no delivery and no product, therefore if there was a no STAR rating that is really what Serenta Flowers should be awarded. In their website “Sunday” delivery wasn’t an option, therefore we are expecting the flowers on Monday if they are being delivered at all.

For your information Serenta Flowers, our order number is 214993869 to show you we are not complaining for the sake of it. We appreciate a company’s reputation is important.

Specsavers

Franchised... Beware where you go - Glasgow Trongate

I received my lenses from another branch of specsavers in Dumbarton and would give them a 4/5 for service - Oct last year.

It has now come to that time of the year where I need to purchase more - it would cost just under £100 for 3 months worth. I called Trongate as it was more convenient for me. I was told by one branch that the contact lens examination would be free (£20) if I purchased the lens from specsavers. Not the case. A rather rude young lady informed me that they were a franchise and they could do what they liked at their branch - even if I purchased from Trongate I would have to pay for the examination.

For some reason although my examination was less than a year ago, my prescription was valid less than 6 months. I decided it was better to drive further and be inconvenienced but have a better service! I thought franchises were to have a standard of care that was managed by the Group?

Very disappointed. I expected more and was left wanting.

Fatface

Outstanding Service - Stephanie :)

I purchase often from Fat Face for everyone! In particular my husband and brother as some of the women's wear are on the large side - I am tiny though. I buy both online and in-store. While we were on holiday in Asia, my husband bought a FF wax navy blue jacket that had a hood. Unfortunately, we neglected to verify if there were spare buttons, never really needed them anyway!

Unfortunately 2 buttons fell off and we ony managed to locate 1 that was still in the boot. The buttons had Fat Face etched on it. I tried to email FF and couldn't get through. I called instead and had lovely lady help me. Her name was Stephanie - what excellent service she provided. She didn't manage to locate the same button but sent us similar ones - this will do the trick.

I hesitated to give it a 4 as I did email another person that I had dealt with in the past and although not unpleasant - definitely not helpful.

Thanks to Stephanie, I will continue to enjoy shopping with FF. We all live in the real world and know that glitches can happen. I also explained that I shop more often in-store than online as am lucky enough to have a few branches dotted around where we live.

iShopStyle

Great Initially but downhill after receiving the product - NO After Sales Service

Great Initially but downhill after receiving the product – NO Aftersales

Bought an A&F dress for the first time from this site as could not resist the price.

Great service initially as when I ordered I was unsure about the size and the customer service returned with their comments promptly. Ordered on Sunday and received Thursday. I cannot complain as postage was free.

However, I wore the product Friday and washed it on Saturday. To my dismay the colour from the blue skirt had run into the grey and white top of the dress.

OK, at £25, a fraction of the High Street price, I should perhaps not have bothered complaining. I told customer services that I wasn’t asking for compensation but did expect a response. No response.

I myself work in marketing and part of my role involves web sales. I was disappointed that ishopstyle seemed to fall off the face of the earth despite messages from my account via their website as well as my email to their info email address.

Buyers beware! It could be very much hit and miss and unfortunately, it hit for the initial response and aftersales does not exist. I have told friends about this site …

Right after I posted this - Jamie from ishopstyle contacted me about the dress - will tell you what the outcome is - Jamie was very good about the sizing. He has offered to send me another one out - will keep you posted.

19th July
Originally rating ishopstyle a 2 - Jamie came through and explained that A&F supply the products. It did not happen before and although he could send me the same dress as they had stock- there was no guarantee that it would not happen again - I said no to this option - there was nothing else on the website that I fancied and Jamie was a Star and allowed me to select a shirt for my husband. What I liked about this was that Jamie understood that I was not trying to get a "freebie" but more wanted an explanation as to why this should happen. The additional 2 stars are all down to Jamie. I deduct one Star for the situation happening at all.

Lipsy

Poor return policy and service not consistent

I bought many items from Lipsy in the past but am reluctant to return as items recently purchased were not delivered. In addition to this, there have been occasions where money was taken from my account and the item not what was ordered- I called to alert Lipsy and they told me if I still wanted the item, I would have to order again.

I had to pay first for sending back the wrong item and it would be my responsibilty to make sure it arrived on the other side- basically recorded delivery. In order to claim money back for the postage, I was to send them a copy of the receipt.

The customer service over the phone also varies... Although there are items that I like, I don't really want to order in case anything goes wrong again - it happened too often to be a one off. Perhaps being bought by Next is not a good thing?

I sympathise with the lady who had her identity taken as did notice that Lipsy sometimes stores your credit card from the last transaction.

A reluctant customer.

Marleneand Blake Satz found this review useful

Boinard´s profile

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Boinard
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United Kingdom

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