I received my lenses from another branch of specsavers in Dumbarton and would give them a 4/5 for service - Oct last year.
It has now come to that time of the year where I need to purchase more - it would cost just under £100 for 3 months worth. I called Trongate as it was more convenient for me. I was told by one branch that the contact lens examination would be free (£20) if I purchased the lens from specsavers. Not the case. A rather rude young lady informed me that they were a franchise and they could do what they liked at their branch - even if I purchased from Trongate I would have to pay for the examination.
For some reason although my examination was less than a year ago, my prescription was valid less than 6 months. I decided it was better to drive further and be inconvenienced but have a better service! I thought franchises were to have a standard of care that was managed by the Group?
Very disappointed. I expected more and was left wanting.
I purchase often from Fat Face for everyone! In particular my husband and brother as some of the women's wear are on the large side - I am tiny though. I buy both online and in-store. While we were on holiday in Asia, my husband bought a FF wax navy blue jacket that had a hood. Unfortunately, we neglected to verify if there were spare buttons, never really needed them anyway!
Unfortunately 2 buttons fell off and we ony managed to locate 1 that was still in the boot. The buttons had Fat Face etched on it. I tried to email FF and couldn't get through. I called instead and had lovely lady help me. Her name was Stephanie - what excellent service she provided. She didn't manage to locate the same button but sent us similar ones - this will do the trick.
I hesitated to give it a 4 as I did email another person that I had dealt with in the past and although not unpleasant - definitely not helpful.
Thanks to Stephanie, I will continue to enjoy shopping with FF. We all live in the real world and know that glitches can happen. I also explained that I shop more often in-store than online as am lucky enough to have a few branches dotted around where we live.
Great Initially but downhill after receiving the product – NO Aftersales
Bought an A&F dress for the first time from this site as could not resist the price.
Great service initially as when I ordered I was unsure about the size and the customer service returned with their comments promptly. Ordered on Sunday and received Thursday. I cannot complain as postage was free.
However, I wore the product Friday and washed it on Saturday. To my dismay the colour from the blue skirt had run into the grey and white top of the dress.
OK, at £25, a fraction of the High Street price, I should perhaps not have bothered complaining. I told customer services that I wasn’t asking for compensation but did expect a response. No response.
I myself work in marketing and part of my role involves web sales. I was disappointed that ishopstyle seemed to fall off the face of the earth despite messages from my account via their website as well as my email to their info email address.
Buyers beware! It could be very much hit and miss and unfortunately, it hit for the initial response and aftersales does not exist. I have told friends about this site …
Right after I posted this - Jamie from ishopstyle contacted me about the dress - will tell you what the outcome is - Jamie was very good about the sizing. He has offered to send me another one out - will keep you posted.
Originally rating ishopstyle a 2 - Jamie came through and explained that A&F supply the products. It did not happen before and although he could send me the same dress as they had stock- there was no guarantee that it would not happen again - I said no to this option - there was nothing else on the website that I fancied and Jamie was a Star and allowed me to select a shirt for my husband. What I liked about this was that Jamie understood that I was not trying to get a "freebie" but more wanted an explanation as to why this should happen. The additional 2 stars are all down to Jamie. I deduct one Star for the situation happening at all.
I bought many items from Lipsy in the past but am reluctant to return as items recently purchased were not delivered. In addition to this, there have been occasions where money was taken from my account and the item not what was ordered- I called to alert Lipsy and they told me if I still wanted the item, I would have to order again.
I had to pay first for sending back the wrong item and it would be my responsibilty to make sure it arrived on the other side- basically recorded delivery. In order to claim money back for the postage, I was to send them a copy of the receipt.
The customer service over the phone also varies... Although there are items that I like, I don't really want to order in case anything goes wrong again - it happened too often to be a one off. Perhaps being bought by Next is not a good thing?
I sympathise with the lady who had her identity taken as did notice that Lipsy sometimes stores your credit card from the last transaction.
A reluctant customer.
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