Asmah Ali´s profile

Reviews (1)

Pixmania

Cancelled my order and no refund

i placed an order for a washing machine on 9/05/2012 and my order was cancelled by pixmania with no explanation and i was advised i will be getting a refund. i called pixmania to ask why has my order been cancelled but they were not allowed to tell me i asked them to refund my money straight away but instead i was advised i will be emailed to advise when i shall be receiving my money back... a few hours later i was emailed this form advising me to sign to state that i won't request a "chargeback" from the bank? i didn't really understand this so i googled it what it means is they can keep my money for however long they want and if i ask my bank to refund the money they won't do it because i have signed this "chargeback" form stating i will not request this!!! This company is dodgy to say the least they want to hold onto the refund money for as long as possible to get interest on it!! I will wait for 6 days as advised by my bank and if i have received no refund by then i shall be requesting my bank for a "chargeback" so i get my money back and pixmania get charged for it too... see how they like it...!!!!

14 May 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry that your order was cancelled and that you have not received your refund as yet.
A chargeback simply means that you will not request the funds to be chargeback through your bank as this will mean we will have refunded you twice. This is only normally requested in large money orders and does not mean that we will hold your funds as was suggested. Refunds can take up to 5 working days (depending on your bank) unless you have what is called a “deferred payment card”.
I would be happy to look into you file and to investigate the reason for the cancellation and to ensure that your refund has been processed. Please contact me on rachel@pixmania.com with your order details and I will contact you immediately.
Best Regards
Rachel
Pixmania Mediator

Asmah Ali´s profile

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Asmah Ali
Reviewer
1983
London, United Kingdom

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