Got a good quote and the cover I wanted BUT it was really spoilt 48 hours afterwards when I received an email asking me if I wanted travel insurance (which I had just bought) but I could have 10% discount for 48 hours only.
Not very good targeted marketing, is it?
unbelievably poor customer service. It is obvious they read from a script and will not deviate, even when they know their systems have got it wrong.
Got £25 off my first order but had to return the item. They credited the item and removed the £25 first order discount. Tried to order an alternative and was told I cannot have the £25 first order discount anymore as the item I want to buy is already reduced!!! Where does it say reduced items bar the use of the first order discount?
Pathetic, robotic responses from a company that does not care PLUS if I receive one more phone call trying to force me to buy things!!
AVOID AVOID AVOID
Having ticked the 'accept substitutes' on my order I really expected Tesco to apply their policy effectively.
Unlike the lady who received WHITE bread instead of out of stock WHITE wine (beggars belief), I received 4 packs of 9 toilet rolls instead of 2 packs of 24.
Now, even children can calculate that 4x9 = 36 so how does this substitute for 2x24= 48? Okay, its not life threatening that I did not receive an appropriate substitute but when I complained all I got was 'we will talk to the picker about this'. No compensation for being 12 rolls down, absolutely nothing.
So, a letter to head office and what did I get back? 'We are disappointed and the picker will undergo training'. So, Tesco pushing the blame onto the poor picker when it is their systems that suggest substitutes. I received no money back, no vouchers for the difference, absolutely nothing.
So, there you go, Tesco's have lost a customer and they do not even care. I would not shop with them and would pop along to Sainsbury's or Asda's who are vastly superior in their service in my opinion.
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