Made a booking for 2 adults 1 child. When cfm email received did not incl child. Phoned company but was told they couldn't help and needed to email. Emailed twice both times just got holding reply. Phoned again and told I needed to email! Now less than a week until booking, still no answer from secretescapes. Train price has gone up and one attraction we wanted is now full. Have phoned hotel, they were great but cfm booking is without child. Not impressed with secretescapes and worried they will take our money but not deliver :(
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