Sarah Gaskell´s profile

Reviews (1)

No customer service, product not delivered for over 15 hours.

I purchased xbox live membership for my other half last night as he was really disappointed to find that his had run out. I went with Digisub because of their claim to deliver in ten minutes, and figured I could surprise him with it.
12 hours later I am still waiting. Customer service is constantly off line, and my numerous messages have not been answered.

I am extremely disappointed with this, and still awaiting resolution. I doubt I shall be using them in future.

Update: it is now 12.30 pm the day after I placed my order, and not only have I still not received it, but I haven't even received a reply frm customer services.

Update: Order finally received with an email citing technical difficulties asthe reason for delay. Perhaps I could have been informed that there was a backlog before purchasing so these issues would not have arisen.

Update: After receiving another email of apology from Digisub, which also requested that I change my revieww to suit what they think the number of stars should reflect, I came online to discover that they had reported my review and had it removed. A follow up email from Trustpilot informed me that Digisub said I was not one of their customers. When my review went back online, I instanttly received another email from Digisub asking that I change my review. As my review refelcts exactly what has happened, and the fact that I am far from satisfied with the service I received, I shall do no such thing.

Tom Evelinand John McGovern found this review useful

04 June 2012

Reply from Digisub

We had slight technical issues on that day which meant all orders were manually processed, and we would like to apologise for any inconvenience caused.

We understand the product has been dispatched and feel a 1 star review does not truly reflect the customers experience, however, the customer has rejected to revise her rating.

Sarah Gaskell´s profile

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Sarah Gaskell
Chorley, United Kingdom