Lesley Foster´s profile

Reviews (1)

Furniture Point Limited

Dreadful-correction to your response

As per your response, we were advised delivery would take 2/3 AFTER placing the order, you said this was because of the courier NOT suplier. Your website advertised a quicker delivery time so if you knew you were having problems with the supplier you should have amended your website accordingly. After 3 weeks I called to chase not cancel, and told courier would deliver on a pallet the following week. This did not happen. After 4 weeks called for refund and told you can legally keep my money for 28 days - no mention of this being dependant on confirmation from dispatch. I placed my order on 18th February and my bank account received the refund on 16th April, 2 months from beginning to end. I feel from your response that communication maybe what is letting your company down.

13 May 2012

Reply from furniturepoint Limited

Dear Mrs Foster,

I am sorry that your Nest of tables took longer than you anticipated.

Unfortunately the item you ordered was not a stock item and one that we had to order in from the Manufacture. We advised that the delivery would take at least 3-4 weeks for Delivery and you cancelled on the 3rd week.

We are dependent on our suppliers and they are currently experiencing a longer lead time than usual with this item. I appreciate that this is unacceptable and I can only apologise on their behalf. This is not normal for them and they usually have a 3 day turn around.

We Refund all of our customers as quickly as possible this is done as soon as we have confirmation back from our dispatch team that your items have been returned to stock or cancelled with our Manufactures and your order is taken off our stock allocation system. In your case this took 1 week before your refund was processed.This is to ensure that your items are not delivered by mistake and also eliminates any fraudulent refunds being processed internally.

Kind Regards

Miles Fawsitt

Managing Director

Lesley Foster´s profile

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Lesley Foster
United Kingdom