Andrew Ness´ profile

Reviews (2)

Farnell Cpc

Dont waste your time

Twice I've ordered something from this Farnell CPC which according to their website is in stock and twice it's amazingly out of stock when it comes to actually delivering on an order.

They then send you a PDF (!) with a deliver date weeks in the future.

I ordered a rather uncommon item which was in stock (allegedly) but still got the "not in stock" pdf-in-a-mail. I find it very hard to believe there was a rush on super-king electric blankets today so their stock level indication is pure fabrication.

I will certainly not be dealing with these people again because if they can't even get a stock level right on their website, what else are they getting wrong.

05 December 2012

Reply from CPC

Hi Andrew,

This sounds like pure bad luck and I would like to offer my apologies, it is not the level of service we work so hard for and pride ourselves on.

We have something like 98% product availability and the website reflects stock in "near real time", that is to say, the website matches almost exactly what our back office has in terms of available product but it critically does not reserve stock at point of order. I would like to confirm what has happened for you on these orders, if you could email us on webinfo@cpc.co.uk with the order refs we would appreciate it.
There are 2 scenarios that come to mind, (again, would like to check on email if you can confirm the orders):
1) Several people ordering at the same time, if we have many people order one item, the product appears "in stock" online but we only have 1 product. Whichever order is processed first gets the stock and the system tells the others that it is "out of stock"
2) The order is processed but when we come to pick it we find we have some product "missing" in the warehouse, this is rare but it does happen and we only really find out about that when it happens

We work really hard to ensure availability but it sounds like we have not delivered for you.

Again, please accept our apologies, I do hope you try us again as I think you would find our availability is generally good and our delivery usually next day.

Kind regards
The CPC Team


Ebuyer.com

Good products, fast delivery, good service

I've bought a few things from ebuyer over the last couple of years and found them efficient, effective and trustworthy.

I had a problem with an external drive which was sorted out quickly and without any additional cost to me.

Highly recommended.

Andrew Ness´ profile

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Andrew Ness
Reviewer
Male, 1966
United Kingdom

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