Igor Bernhardt´s profile

Reviews (4)


Always excellent

Used many times, never had any bad experience.


Not good enough

I have used Europcar every now and then when going abroad. Vehicles are usually good, but service differs from country to country. My rentals in Germany an USA were smooth, though sometimes I wished there would be more care on Europcar's side at the time when the vehicle is returned. My recent visit to Poland was the worst so far. No problems with the car or pick up, however upon my return home I found out, that my credit card was charged in excess of the pre authorised deposit, despite no problems or delays with the return o the car. It took me 2 months to get all my money back with help of the American Express customer services. Europcar's responses to our communications were late and very poor. Thank you American Express, I owe them another review on here.


Simplicity is key - best account services in the UK in my experience.

I just closed a credit card account with Nationwide as a part of my annual financial clean up operation. I was prepared for a lengthy wait on the phone and pointless conversation with customer services about my reasons to close, however none of this happened. The customer services were on the phone without any queue and have not pestered me with their closing offers and attempts to keep me as a client. After less than 2 minutes on the phone, including the dialling in and the conversation, it was all done. I even feel sorry now for closing this credit card account and not any of the others. Never mind, I still keep my current account and mortgage with NW and will be coming back for other products, even if they will be slightly less competitive than some of the more aggressive banks. The fast and straightforward, "no nonsense" service of NW has never disappointed me. Time saved on the phone – now spent for this review.


Good communication and goods.

I ordered 2 pairs of headphones, both were as described. They've contacted me as one of the items was out of stock, so I got them to send me a different colour. E-mail updates every step they made. Would recommend to my friends.

Igor Bernhardt´s profile

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Igor Bernhardt
Male, 1979
United Kingdom