This company to my experience never has anything in stock. I have only made three orders since finding this company last September. And only one of them actually came through for me!
The first order they did not have the plants I ordered. I was offered the option to substitute or wait on for weeks until they order the stock. Being a bit impatient I went with the substitutions.
Second order; this was my Christmas present, even though the website says they have the product I get an email saying they do not have and the manufacture has discontinued the product, but I was asked if I’d like to substitute. Fluval Spec Desk Aquarium Kit that would only cost me £29.95 and I was asked if I would like to change it to one that is far for expensive and pointless.
After forgiving them for screwing up my Christmas I gave them another chance and ordered an aquarium heater on a late Monday with priority express delivery. Again, after sending an email to query the status of the order which should have been with me on the Friday the same week with priority express delivery I was told they do not have the item in question even though they have for sale online with a green tick for stock! Hence, I asked to cancel the order and requested a refund. My transaction this instance was completed by PayPal, therefore for a refund they do not have to wait for a working day as the order was cancelled on Friday at 1345 pm. At this time I have opened a PayPal dispute for not receiving the refund.
I would say avoid the online company if you can, or ring in advance and find out if they have it in stock, which completely fails the point of buying something online. They do have a physical store and they are the cheapest, that is if they really do have them in stock!
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