Eye test was great but contact lens trial/fitting was a shambles. Was set up for a trial for one reading contact lens which was supposed to be free. After a month I called in to collect my prescription and was told that I needed an end of trial review in order to get my prescription which is fair enough. I then booked this online as a lens check - got there and was told that it was booked as an eye test. They fitted me in to see a specialist who refused to give me my prescription as I was unable to put the contact lens in immediately. I am new to it and it takes me a few goes. I managed to get the lens out immediately. Because I asked him if he had any other methods for removing the lens, and because I did not put the lens in at first go, he again refused me my prescription. I can kind of understand this BUT just as I was leaving they told me that the appointment was £20 because I did not bring the original contact lens with me. I was not told to - nor was I told that there would be any charge for the appointment. They then said that I should have had a teaching session at the start of the trial and that I need to go back for this. I don't think so. An absolute chaos - Truly cannot recommend it. Whilst nobody was rude, it was a disorganised enough experience for me to grade it 1 star.
Coffee Italia were really good at sorting out a problem with a faulty Gaggia Vision including initially supplying a spare tank from Italy and then finally collecting the machine and then replacing it.
The new machine is missing the drip tray (cheers Gaggia) and once again Coffee Italia are sorting it out even though it must be costing them money to do so.
They have been very honest in all their dealings and although they are based abroad which isn't clear on their website, I would recommend them. Their prices are really competitive and it has been good to see that they back up their products too.
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