Had a problem paying off my credit card balance last month after Tesco sent me new payment details which replaced the old account details and sort code I had.
I followed this the letter. Paid off the balance and went away on holiday only to discover when I got back that it had been returned unpaid to my bank account. I then received a default notice from Tesco - cheers. Plus, of course a £12 fee to cover the cost of an envelope and a 63p stamp.
Real issue was the phone call I made to their "customer services" which involved an interaction with an uncaring, uninterested, bored individual who frankly couldn't have cared less what had gone on. They were cool to the point of rudeness and made me wonder why on earth I even bother with them as a credit card provider. The woman on the phone patently did not believe me even though I told her I could take screen shots to prove that I had actually sent the payment (twice actually) - and that it had been sent to the right account. I was so cross in the end I just put the phone down. I very rarely ever contact Tesco so when I do, I expect to be treated with respect and dignity. I have never missed a payment before so am hardly a bothersome customer.
I dumped their stores ages ago in favour of the wonderful Waitrose after a member of Tesco staff in their Flitwick store coughed repeatedly over my shopping. Interestingly when I mentioned this to the store manager she said that the individual had a 'long term health problem'. mmmmm. Nice
Interestingly I cannot even email them to complain as they only accept telephone calls or letters - VERY user friendly.
The company wrongly removed my no claims discount and after I re-proved it they reinstated it. This took weeks to sort out and I was assured that everything was fine.
TODAY I received a letter from them saying that my car insurance ran out a month ago.
Basically they had cancelled my car insurance and I have been driving around totally uninsured for the last 6 weeks. They didn't seem to get why I was upset by this and said that they had 'tried to telephone me twice'. The fact that I could have been prosecuted, or be £40,000 out of pocket for an uninsured Range Rover did not register at all.
My advice would be stay well clear. They are in absolute chaos and are appalling to deal with. Shame I had to give one star.
Eye test was great but contact lens trial/fitting was a shambles. Was set up for a trial for one reading contact lens which was supposed to be free. After a month I called in to collect my prescription and was told that I needed an end of trial review in order to get my prescription which is fair enough. I then booked this online as a lens check - got there and was told that it was booked as an eye test. They fitted me in to see a specialist who refused to give me my prescription as I was unable to put the contact lens in immediately. I am new to it and it takes me a few goes. I managed to get the lens out immediately. Because I asked him if he had any other methods for removing the lens, and because I did not put the lens in at first go, he again refused me my prescription. I can kind of understand this BUT just as I was leaving they told me that the appointment was £20 because I did not bring the original contact lens with me. I was not told to - nor was I told that there would be any charge for the appointment. They then said that I should have had a teaching session at the start of the trial and that I need to go back for this. I don't think so. An absolute chaos - Truly cannot recommend it. Whilst nobody was rude, it was a disorganised enough experience for me to grade it 1 star.
Coffee Italia were really good at sorting out a problem with a faulty Gaggia Vision including initially supplying a spare tank from Italy and then finally collecting the machine and then replacing it.
The new machine is missing the drip tray (cheers Gaggia) and once again Coffee Italia are sorting it out even though it must be costing them money to do so.
They have been very honest in all their dealings and although they are based abroad which isn't clear on their website, I would recommend them. Their prices are really competitive and it has been good to see that they back up their products too.
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