My address was used by someone to fraudulently take out insurance via Swinton. We have crime numbers etc etc. Swinton won't stop sending me threatening letters 6 months after this should have been cleared up.
They know it's a fraud, but just offer to 'note my call' on the record as they're unable to change the address on the record.
Good until you need to return something.
I returned a IP Camera that would drop off my Wifi after a few minutes. Hopeless.
Returned, but they'll only give me 90% back as they say that by opening the box I had taken ownership. First time I've seen Distance Selling Directive interpreted this way.
Three things to consider with a wine company - price, service and range. Nobody else comes close to the Wine Society for any of them.
Having to pay to join is a bit of a barrier, but easily pays for itself after the first year. Finally managed to get my Dad to start buying from them - he'd been buying from Laithwaites for years. He now won't buy from anyone other than the Wine Society.
The Society's website used to be below par, but been updated greatly, and now excellent.
My first job after graduating was with Majestic, so always had a soft spot for them. Sadly, they've reached a size where they don't have the interesting wines they used to sell. Over-reliant on constant promotions and special offers - seems to be 20% off half the store each time I go by, just gets irritating.
Always been surprised how much the customer experience has changed over the years too - I've been to both Harrogate and York in the last few years. No longer is there a 'Good Morning' when you walk in. I've never been approached to offer help, nor has either store ever mentioned the option to taste the wine on the tasting counter. Just don't seem that interested. I guess they don't have Steve Lewis as area manager any more!
Shame really as with the demise of Oddbins et al, there should be a role for a major chain, but guess I'll stick with the ever-excellent Wine Society.
Ordered a couple of bins - pretty simple stuff. Arrive very well packed, with one bin inside the other. The inner bin was dented - must have been like that when it was sent as the packaging was so good.
Tried to return, but they use Yodel so 3 collections failed. Gave up.
Compare to Lakeland - if you phone them with a problem, they just refund on the spot with no need to return.
Just placed my 2nd order, hope it all goes as well as the first. I was slightly concerned about using non-Dell toner, but all worked fine so far. I didn't even need to select the option on the printer to use non-Dell, it seems to recognise the cartridge as genuine Dell.
Only genuine test of a company is when things go wrong, so wait and see before increasing to 5 stars!
Bit of an update, all 4 cartridges in my Dell Laser Printer have now been replaced.
One cartridge was damaged in the package - a small, but important pieced of plastic hadn't been attached properly. As I'd ordered it 2 months previously, thought it a bit cheeky to try and return. Bit of superglue and all works fine.
I'll be checking on delivery in future, but at these prices, more than happy.
Tried to buy a Blackberry Playbook from their online store. Card refused as the address didn't match. Works everywhere else!
Called them to pay over the phone - they use the same system (they have to go the website!), so that failed too.
Phone a store - Playbook only available online.
Found the director's office email on Trustpilot - received an automated reply, but nothing else after 24 hours.
If this is how they treat people who want to buy from them, I'll stick with O2 and Three.
Matthew Brown found this review useful
I always tell friends and family to avoid Currys like the plague. I wanted a Blackberry Playbook when the price came down - choice between Carphone Warehouse (awful) and Currys. I went for Currys.
The Playbook is faulty. It should have been collected today - but they use Yodl (what a combination), so no collection.
Currys are meant to be calling me in the morning, but I won't be holding my breath.
Stuck with a £250 paperweight.
>>Update on this - Currys didn't call, so I had to phone them. Apparently, the collection failed (no reason given), instead of just automatically rearranging for the following day, it's up to me to rearrange with them.
The drone in the call centre said I could take it into a store for a refund, but can't be sure that the store will refund as it's up to the store as it will go against their figures!
Rearranged collection for Monday, and changed to a refund instead of a replacement. Let's see what happens on Monday, then pray for the refund to go through!
Further update - They're trying to send me a replacement. Just can't believe any company can be this bad. Their expensive phone line is saying 5 minutes for answer, tried to email, no response. Guess I'll just refuse the delivery, then take it up with my credit card company.
Recently signed up for a PAYG 3G dongle. Reception way better than from O2. For £3, you get 500MB that lasts until midnight the following day. Much better value than elsewhere.
May even consider switching my voice service when contract is up for renewal.
Used to get great service from city-link, then they took over all the franchises. In the end, I started asking stores which courier they used - if City-link, I went elsewhere as they never bothered to turn up.
Seems to be sorted now, with a regular driver.
Just hope they're still good towards Christmas when they start using agency drivers again.
Bought one of their very cheap laptops from ebuyer. I needed an update to the laptop to support something I need for work (64 bit virtualisation). Didn't expect much as the laptop was so cheap.
They replied to my email in a day with a download. All works now.
Would definitely buy from them again.
Downloaded all the recommended drivers, most aren't for my system, some don't work, some are older than the existing drivers.
I'll see if the promised BIOS update turns up (update - promised update doesn't exist!).
£20 worse off, hopefully slightly wiser - just annoyed that the link came from the BIOS manufacturer.
Update - looks like my refund is going to be processed. Let's hope they're telling the truth this time.
If you get stung too, go to www.driveragent.com/refund and enter your details
After being forced to stay another 12 months after not receiving the renewal letter, I'm finally leaving.
Just annoyed that every time I signed up for another 12 months, they'd increase their prices or change some condition - off peak from 7pm, minimum call charge up.
OK, I admit we get 2-3 deliveries per week from John Lewis. Returns work faultlessly, never a problem.
Only problem we've ever had is in the quality of their own brand white goods - tumble drier and fridge-freezer. Will just buy a proper brand next time (probably from John Lewis!)
Good service every time I've used them. They're generally 3rd on my list of suppliers I use (behind quietpc.com & ebuyer), but if quietpc don't have the product and I need to know it will turn up on the correct day, then I use scan.
On delivery day, they send an email with the expected delivery time (1 hour window). Been right every time.
If they could just improve the search on the website, I'd be able to knock ebuyer of my list.
The old Maplin catalogue was a must buy 25 years ago, sadly time moves on and while Maplin are online now, they've just not changed enough. The components are often old and overpriced.
For the fiddly bits that you used to get from Maplin, it's now easier to use Amazon Marketplace - the Maplin website's search is just too poor.
I've fond memories of Maplin, but they're past their use by date.
I place 2 or 3 orders per month with ebuyer. Next day delivery and supersaver delivery always work really well. Only problem is specified date - just don't use it as it never turns up on the correct date! Better to wait until the day before you need something, then order for delivery next day.
Only other complain is the use of 0871 numbers for customer service - just too expensive - they're only down the road!
Special offers generally very good - rare for it to be worth receiving a daily email from a company, ebuyer is worth subscribing to.
Always slightly suspicious as their order confirmation email doesn't contain the order information - bad systems, or dodgy, not sure.
Was sent the wrong size, no idea if ordered incorrectly due to rubbish confirmation emails.
Arranged return eventually. They sent me the wrong return information, rearranged. Jeans lost in post - rather mysterious as the PO didn't do some of their paperwork correctly - though it does look as though someone collected the parcel, just wasn't signed for correctly.
Then receive a refund for the wrong amount - not sure what that's about.
Fortunately, PO are refunding as they are responsible for the loss of the parcel.
They always manage to replace damaged phones quickly. Would get 5 stars if they could change my tariff without screwing up every time.
Update - dropped my rating by 1 star to 3 stars. They've always allowed me to upgrade cheaply 1 year into a 2 year contract provided I agreed to another 2 years. Option gone now - £100+ per phone. Guess I'll sit out the next 12 months, then look at my options elsewhere.
Edit - June 2012
Another 2 stars dropped - their 3G service is just too poor. I've bought a PAYG dongle from Three - 5 bars at home of 3G, even worked while on holiday in Orkney. My contract is up later this year, so I'll be switching to Three.
Update October 2013 - OK, I'll put them back up to 3 stars! We're on O2 Business, and the customer service is excellent. Just wish the network coverage was as good!
After upgrading our email server, we've had problems with the Blackberry server. No problem for them to change the tariff. New phone (Nokia 520) for just £59+VAT.
Assuming they finally get TUGO working on Business tariffs, we might even stay with them when the contract expires!
My car insurance and car tax both expire on same day. Can't renew tax unless you have insurance certificate. RAC won't send out insurance until they've taken payment (fraud prevention). They won't take payment early, so can't renew tax! Been through to 2 people - both say same.
1) Drive without tax
2) Don't drive
3) Use a different insurance company
I went for 3. I'll be cancelling my breakdown cover at next renewal too.
Never good, even worse when you try to leave. You can't cancel online, you have to call and wait for ages. Then you're passed to a different department that will offer you anything to keep you (I was offered 12 months free).
Finally, you're told that you have to write in to get you number to move elsewhere.
I will never use carphone warehouse again.
Jane Brown found this review useful
First time round the fan was faulty - no problem, offered to send a replacement before I returned the faulty part. No need - they're only 20 minutes away and they were happy for me to visit their office. Very helpful & friendly staff.
My first stop for any new quiet stuff now. Have recently bought another fan following a PC upgrade - excellent once more.
Olorin found this review useful
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