We signed up to LoveFilm Instant last night, and I have never dealt with a company that successfully managed to get me to sign up and cancel my account within 5 minutes.
I decided to signup to their Instant service, since we use an XBox for most of our entertainment, such as music, etc. They had a nice offer (3 months for £4.99) so we decided to give it a try.
Firstly, the frustration started with their website: it was slow as hell, and we had to try to sign up three times. This was partly down to poor design ( I am a software developer, so I do this for living... ).
Then, after they took payment, we discovered that the Instant service doesn't have a fraction of the videos available to what's advertised. It has a very limited selection.
Next was the XBox app: terrible! It is really slow, and no matter what we searched for, the results kept on returning "LOST" for some unknown reason. Lost indeed.
The only reason we decided to try this again was because it is an Amazon company. But I fear that they do not share the same quest for quality service:
when I commented about the service on their Facebook account, they simply deleted it. No effort was made to engage with the customer.
We used to use their DVD service a few years ago, and that was good, but the Instant account is a total waste of money.
I would not recommend this service to my worst enemy.
So I ordered something online and paid the extra for a next-day delivery.
My allocated slot was between 14:00 and 15:00. No parcel, no calling card. We've all heard this story with DPD before, so I'll spare you the details.
After trying to contact them via email and phone (without response) I managed to track down the local depot where the parcel was returned to.
It was 18:08 when I called. Guess what? I was greeted my a phone message that welcomed me, then it told be that the office is now closed since it's past 18:30.
Well, if a courrier company can't even get times right, how do we expect them to get a delivery address right?
So now I'm stuck with no calling card reference, and very little hope of arranging a pickup at the depot.
Really poor service. Please don't use them, since it will be like gambling with your consignment.
FORGOT TO ADD: I was home the whole day, and no one bothered to call or knock on my door.
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