Vponsale

DONT ORDER FROM THIS COMPANY!!!! MISERABLE EXPRIENCE!

I order from this company almost 2months in advance..Only to recieve my order 2weeks before my event...AND ITS THE WORNG DRESS!!! After sending countless emails back and forth asking VPONSALE to confrim my measurments and correct dress being sent..they still manage to mess up my order! It takes up to 2days to get a reasponce from them they are never clear with there emails as much as you try and walk them through step-by-step orders they dont understand and dont have any empathy to your situation. Now it less than 2weeks for my event..I have no money because im still waiting for my refund.No one yet to answer back from my email on to when i should expect to reviece my MONEY!!! I will write on every review i find to let people know what an awful company this is!!! VPONSALE your company is a waist of time and you should be ashame to even call yourself anything more than HELPFUL. "Best Wishes" [language]

21 May 2012

Reply from http://www.vponsale.com

Dear Madangrycustomer,
This is Yani from customer service team.I would like to apologize for the unpleasant experiences that you have had while shopping with us.
I'm sorry to hear you got the wrong fit for the dress you ordered.And also the unpleasant customer service.
our service Time:
GMT 1:00 AM - 9:30 AM
EST 9:00 PM - 5:30 AM
CST 8:00 PM - 4:30 AM
MST 7:00 PM - 3:30 AM
That might be the reason we didn't get to you in time. We really hope for your understanding.
It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.
Yani