AV Bristol

Perfect handling of a problematic delivery

I was purchasing a Denon player with Wharfedale speakers. The delivery was returned to AV Bristol by a courier as damaged.
They proposed me fair options to further handle the purchase and after a week without progress with the delivery we agreed on a full refund. I appreciate open a fair attitude.
Delivery status notification (initial sending) could be improved and one mail was "lost" on the way (could have been on either side).