Dot Bowen´s profile

Reviews (3)


Fell at the last hurdle! 2 stars only

Choice and price seemed good, and delivery options were what I wanted but was then called by very pleasant teleclerk to say my choice of colour wasn't available (it was a white azalea for Christmas) and that the earliest delivery would be a week later. Shame, as up until then, the transaction had been easy but I fail to see why an item as common as a white azalea should take a full week to find and deliver.

28 November 2013

Reply from eFlorist

Dear Dot,

Thank you for your feedback, we're very sorry to learn of the disappointment you have experienced.

While we allow for a degree of minor substitutions, our Customer Service team will aim to check with yourself if such actions are acceptable. We're pleased a compromise could be met and we trust the flowers will be well received.

Kind regards,

Victoria Plumb

Good in some areas but mistakes with customer service let us down

Range and price of products is what attracted me to Victoria Plumb and the bath taps etc were of good quality when delivered. I paid extra for next day service which I thought was a little steep. One hitch - I called 2 hours later to amend order and was advised, with a little persuasion from me, they would be able to add and get all items delivered together. Sadly an integral item was missing and plumber was coming so I had to purchase elsewhere which really let us down and cost us more money. Refund given, and other items good so overall, would definitely shop again.

Upad - The UK's largest online letting agent

Great pro-active service at great price - success!

I decided to try Upad to let my flat as I wanted to get my property on all major websites and they could take care of that. In short, I contacted them, they were hugely efficient with a straightforward, easy listing process at a bargain price. Staff were easy to contact, courteous, and I had 7 viewings through Upad in the first three days - flat let, they took over the reference check and produced a no-nonsense simple tenancy agreement. I couldn't have asked for any more from them. SOOOOOOO impressed! Thank you :-)

Dot Bowen´s profile

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Dot Bowen
United Kingdom