I had an enquiry about the best products for my IBS-C, and received first class service from Nature's Best. The person who advised me was very knowledgeable and helpful...she even sent out a sample of a product. My first order was received fairly quickly and was well packaged. I've been using the two products I ordered for a couple of weeks now, and there's been a significant improvement. I am very happy indeed and will use them again.
My first order with them was fine, but the second was a disaster. I ordered three items, qualifying for their free delivery, and expected the parcel to arrive a few days later. The parcel didn't arrive, and there was no email from them either. A week after the order was placed I contacted them by email and was told the order had been dispatched, but with no explanation of when it left them, why it had been delayed, and when I could expect delivery. I replied to request further information (my account on their website still showed the order as "processing"), and was told it had gone out that day. Still no apology, mind you. Even though I'd said one of the items was urgent and they should let people know if they can't dispatch.
When the parcel arrived, I was really disappointed with an item. It hadn't been properly described on their website, and there was no photo, and it wasn't suitable. I decided to return the item, but when they received the return and refunded the monies, the refund amount didn't match what I had paid. So I contacted them again to ask why, and was told, in another one line message, that they had deducted postage as the order now fell below the free delivery threshold! I was shocked. My contract had been for the supply of goods with free delivery. Nowhere in their terms and conditions did it state that they would do this, and even if it did, I don't think it's legal. They have said "Unfortunately, as the item was not damaged or faulty, we have deducted the cost of shipping, as the item was as described.". Despite pointing out distance selling regulations, and the absence of a description or photo for the product, they aren't budging, and my emails are now ignored.
The moral of the story: don't touch oneclickpets with a barge pole, no matter how attractive their prices. When things go wrong, their customer service is appalling.
Watch out too for their other oneclick sites as they all seem to use the same customer service: oneclickstationery, oneclickpharmacy, oneclicktoys etc.
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