After ordering a bed from Dreams It was delivered after they had rearranged twice.Men delivered bed to room and left although it is visible that I am disabled and would not be able to put the bed together. Rather rude . Anyway bed defective, after many lengthy calls to Dreams (40 mins on hold) agreed on returning the bed and a refund. Straightforward you would think, but no, enter Yodel again. The office phoned to arrange pick up. They did not know what they were collecting or for whom or that it would take two men to shift the bed., Aren't they supposed to be couriers? Driver called at 10.30 this morning to say he would be here in an hour. Now 3pm and no sign. SO, I called the driver, bearing in mind that it is 28 degrees outside, the hottest day this year and all doors and windows are open. Driver said he had come to the house but no answer!!!! The intelligent thing to do would be to call the landline he had already used to see if anyone home. now got to wait for another pick up date. Friday, hot and sunny, maybe I'm cynical but perhaps he wanted to get home early? Reading other reviews there is a distinct pattern emerging of the excuse NO-ONE AT ADDRESS! Honestly Dreams and Yodel are made for one another, Useless customer service in fact no service is a better desciption. How they continue in business is beyond me!
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