Shed failed to be delivered twice. Fed up speaking to a company that just assumed that this was acceptable level of service. They called me the day before both delivery dates to say they couldn't make it which meant I have used days of annual leave from work and still no shed.
In my experience it would be better to go elsewhere = it is better to have a shed that costs a little more, than to have no shed at all.
I placed an order with GardenBuildingsDirect.co.uk. and delivery was arranged for a Monday. I booked the time off from work only to be called the working day before the due delivery date to say they could not deliver Monday but they could deliver on the Wednesday, I reluctantly agreed to this. They then called me on Tuesday to say they could not deliver on Wednesday either. this is after I have rearranged annual leave at work so I said that this is not acceptable and was given an e-mail address to make my comments to. I asked that the shed still be delivered on Wednesday, as arranged, or to refund the cost of the shed but they must let me know by the end of the day so I can cancel my annual leave booking. Did not receive any response from them until Thursday.
The company is a joke that seems to have no person who can explain why this has happened and are powerless to actually provide a customer service.
When I asked the customer service person if this was a scam internet company he hesitated...before replying that "they have had a lot of problems with deliveries recently." I only hope that I will actually get my money back! wish me luck.
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