Modelsport UK

Vast poor service.

Made at complant regarding Axial SCX 10 Unlimited Rubicon RTR Jeep.
And that was the vast poor resonse from Modelsport. UK
If I was possible like give a bigg ZERO - they would have recieved it.

Hi Jens,

We're sorry to learn that you have experienced a problem with your purchase.

Unfortunately very few models are waterproof and, as such, even a little exposure to damp conditions can cause damage and such exposure must be avoided. As the model is not advertised as waterproof then the UK distributor will not cover damage caused by water ingress/damp under their warranty.

We're sorry we could not be more help in this situation.



Regards,



Cross Green
Otley
West Yorkshire
LS21 1HD
United Kingdom

Sales Office: +44 (0)1943 466535
FAX: +44 (0)1943 850810
Email: sales@modelsport.co.uk
Web: www.modelsport.co.uk

Enquiry from Modelsport UK Website

Category: I have a complaint : Product purchased for delivery

Product: SCX10


Message:
Dear Modelsport
Regarding order number XXXXXXXX
I recently bought an Axial SCX10 Jeep Wrangler Unlimited Rubicon RTR for my son. He had a birthday on 14 April and was obviously very pleased with the great jeep.
After just one day's drive of slightly damp weather, he had trouble getting it to run.
The servo works fine, but I have been examining the car, and I can see that it is the car's Electronic Speed Control (ESC) which is not working. The engine seems to work very well.

Can it really be true, that the car cannot handle a little moisture?

I hope for your understanding and that you will handle this compliant professionally and that you will forward a new speed control (ESC) at no charge.
Furthermore I would like to know if this is a weakness on a relatively expensive car.
Sincerely,
Jens Krog Jensen

Philipson Wine

Vin til konkurrence dygtige priser

Gode vine til rimelige penge. Levering til tiden.

Elgiganten.dk

Super hurtig levering og varer som aftalt

Varerne leveret til tiden og rigtig god og sikker indpakning af varene. Vil helt sikkert handle her igen.

Brandos.dk

Uacceptabel leveringstid

Det er første gang jeg har handlet hos Brandos.dk, men det er også sidste gang. Jeg har bestilt sko den 30. april og fik den 2. maj en bekræftelse på at de var sendt fra lager. Jeg har af flere omgange kontaktet Brandos.dk, men blot hver gang fået at vide, at varen er på vej - idag, den 17. maj har jeg stadig ikke modtaget mine sko.
Skoene var indkøbt til en fest - der forlængst er overstået.

Jannie Barfoed-Høj found this review useful