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Reviews (3)

Roofing Superstore

Friendly and helpful

Cannot be faulted. The person I spoke to was friendly and engaging. I have bought many items over the last couple of years, and the experience is always the same. Highly recommended company.


Something isn't right.

Owners who leave critical comment about HomeAway must be seriously upset, especially when they know that such comments have the potential to damage visitor flow to the web-site, and ultimately to their own rental income.

But I am an owner who feels these things must be said. Just read the Community pages to get a feel for the frustration and anger amongst the owners. HA were without doubt, the very best at what they did. Proactive owners were rewarded with genuine enquiry flow, and bookings resulted from that flow. But HA changed the dynamics in a way that resulted in some 80% of owners suffering large drops in enquiries, because HA have targeted 20% to pay more to feature higher on the results page. And with reason, many of them aren't happy either!. Some have paid and seen no improvement, there is no explanation of why owners appear where they do in the results, and queries and problems go unanswered. There is also the strong feeling that money is being made on the back of owners. Insurance selling, additional cost for guests using the new payment system, data collection, and the forcing of guests to create accounts with HA in order to leave reviews.

And remember, potential guests who search the site don't necessarily get to see the best properties in the search results. They will though, see properties that have simply paid to be there.


Fantastic Service.

I dealt with Lucy (at the call centre) She could not have been more helpful and patient. I had a small complaint which she dealt with impressively, and then it turned out to be my fault! I cannot rate the company, and Lucy, highly enough.

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P. Carney
United Kingdom