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Avoid this company at all costs! Stole money from bank account!

Used carhiremarket for a week's hire of a car in France. I came home and found that I had been double-charged for the hire; once by the actual hire company, Europcar, and again by Contacted Customer support. After being on hold for 40 minutes I finally got through to Customer Support, who told me that others had complained about the same thing. They told me that a "claim" would be raised and all would be resolved within 30 days. It is now 60 days later and they still have my money. Every time I contact them I am told that no one is around to help right now and someone will call me back, but guess what - no-one ever does. I am now speaking to my bank and a Solicitor about recovery of the money.

Nick Farina´s profile

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Nick Farina
Windsor, United Kingdom