Ike Khan´s profile

Reviews (5)

Bathroom2u.com

Expensive but decent service

We needed a drain for a wet room and Bathroom2U were the only supplier who seemed to supply the kind of drain (long channel) required so top marks there. Their delivery was prompt also. The only downside is the item was priced rather highly for what it was.

22 February 2013

Reply from Bathroom2u.com

Dear Ike

Thank you for your kind review and your comments. We look forward to having you as a customer again.

Richard

Jokers' Masquerade

Perfect costume for short film

We hunted the internet for a suitable costume for a very low budget short and found Joker's Maskerade to be the perfect solution in terms of both exceedingly good value, excellent service and genuine product description. Will definitely use them again should the need arise.

Cybermarket

Simple purchase promptly delivered

Although our first purchase from Cybermarket was a small one we will not hesitate to use them again for the excellent service and value.

Ebookers

refuse to refund after messed up booking

We needed to purchase a round trip ticket for Sandra, our Director of Photography, but required an open date return as we were not sure how long our shoot was going to last, so we booked 2 separate flights. The inbound flight to London was fine but the return was somehow booked in the wrong name, the name of the purchaser. We got in touch with Ebookers on the phone (which was really difficult) but they refused to change the name and basically told us we would have to give up the ticket and buy another one. Needless to say we went directly to the airline and actually managed to get a cheaper flight. Obviously we will never book through ebookers again!

19 February 2013

Reply from ebookers.com

Dear Mr Khan - we appreciate its frustrating if an error is made when making a booking and its for this reason we recommend that you carefully check all the details are correct prior to submitting it for processing.

As the mistake was not noticed for a month and it was a completely different name there was little that our service team could do to rectify the issue and a tax refund was provided to you.

Regards

ebookers team

Novatech

If item is faulty then expect to pay more.

I have used Novatech twice. The first time was fine - item arrived and worked. I then bought a Sandisk SSD from them and paid extra for priority delivery as the item was required as recording media for a film shoot. In total I paid £85.97 which I felt was a reasonable price. However when the item arrived today, Friday 18th May, it turned out to be faulty. I contacted their technical department to confirm that the item was faulty and after following their suggestions to confirm I was doing nothing wrong, I was informed that they would be able to replace the item by courier today as I had explained that it was needed urgently. I was then put through to someone to process the replacement and was told that the earliest it could be delivered would be the following morning and I would have to pay again for the item and this time it would be more than before (£103) as I would have to pay for Saturday delivery. The original item price would then be refunded after the item had been tested about a week later, leaving me out of pocket for both amounts. I asked to speak to a manager about the matter and was put on hold for several minutes and then the same man came back on the phone and reiterated the same option - basically no option.

Ike Khan´s profile

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Ike Khan
Reviewer
1966
London, United Kingdom

About

Architectural designer and Film Producer/Directo