Once Nova Car Hire had our deposit they really couldn't care less.
Delays with the French train service meant we just missed our pick up slot. Rental company refused to give us a car (despite the one we booked clearly sitting outside their office) and said we would need to book all over again (and wait two days for it to turn up!).
We ended up having to make a new (last minute) booking with another rental company in order not to be stranded.
Nova Car Hire agent we spoke to on the phone at the time said to call on our return and expect a refund of our deposit at least... however, once back they have just stonewalled and basically told us to get lost, they're going to keep the deposit anyway.
Avoid Nova Car Hire. If you have any issues whatsoever they will wash their hands of you. Once they have your cash, they couldn't give a stuff about you or whether you ever even get a car or not.
TIP: book direct with the rental company they show on their search results - it will be cheaper and you're less likely to get ripped off like we were.
AVOID NOVA CAR HIRE!!!
Heals is a great store and their website is very clear and easy to use.
We did have a problem with the wrong delivery address being used, despite updating this on the website and contacting the Heals service department directly, who promised us it would be delivered to the correct address - and it wasn't.
Apart from this issue, everything else was fine and I'd use them again. Perhaps they need to ensure that the service department and their dispatch agency are better communicated in future though.
Wanted to change my order a few minutes after it was made. They got back to me later that day to say it was to late as the order had been dispatched.
Now is a week later and still haven't received anything.
Tried contacting their customer support again. No response at all after a day of waiting.
Not very impressed.
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