Penny Bowkett´s profile

Reviews (2)


Best Quality & Value

JUst wanted to let everyone know what a wonderful product this is. Have used it for about six years and it has really improved my skin. I have psoriasis on my face so have to be careful. The ingredients are all natural and such good quality leaving skin feeling really comfortable. Really recommend cleanse and polish, instant boost skin tonic I couldnt live without and superskin moisturiser. Have tried all the really expensive brands and nothing comes close to this in terms of quality and value
Service excellent, everything always beautifully presented, makes you feel really special.


Terrible Service

When the company I ordered my goods from said they were using DPD my heart sank. THe last time I was expecting a delivery from them, we waited days. They failed to turn up on 3 scheduled deliveries. Gave all sorts of excuses including the usual vehicle breakdown before finally insisting that they had delivered the goods when they had not. They produced a signature from a person we did not know. It took days to sort out, lots of phone calls to the supplier. I swear the supplier thought we were trying to pull a fast one. They continued to insist the goods had been delivered and left in our garage. Only problem is we dont have a garage. Eventually I got a call from a neighbour who lives about 3 miles away. He had been away and found the goods in his garage when he got back. I then had to drive over and collect them my own goods. In the meantime DPD are pretty much accusing us of theft. We got a letter fom them no apology for not delivering the parcel and causing us so much trouble. Just threatening us with the police because they had a signed proof of delivery and a GPS tracking image with a detailed position of his vehicle at the time of delivery. What a pity they didnt use that to find out where they had left the parcel in the first place. . It took so much out of me I couldnt be bothered to follow it up. The most frustrating thing is that they make sure you cant ever get to speak to a real person.
Their Head of Security & Claims agent who seem to be responsible for sending out this letter should seriously consider taking some advice on customer service and PR. As for the stamp on the letter claiming Top 50 Call Centre Customer service. Since when were you ever able to speak to a person at DPD...... Never in my experience

25 May 2012

Reply from DPD UK

Hi Penny,
I'm really sorry that you had all these problems with your recent delivery. The last thing we wanted to do was to inconvenience you. Is there anything I can do to rectify your negative perception of us? If you would like to discuss this matter further, please email and I'll pick the matter up.
Kind regards,

Penny Bowkett´s profile

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Penny Bowkett
Female, 1961
United Kingdom