I ordered running trainers from pro4sport. They did not arrive within 5 working days so I looked at reviews on here. I became a little concerned after reading reviews stating that this is a rogue/robbing company. This I don't believe to be the case following my experience as a customer. I e-mailed 'firstname.lastname@example.org' on the evening of the fifth working day. No reply. So on the afternoon of the 7th working day I rang their customer care line and got straight through. The woman on the phone line explained that - as I expected, my item was out of stock and that they were to get a delivery the following week. So I waited - which for me is not a problem.
On the Saturday morning, three days after my phone call, I recieved my item stamped as a 'next day delivery' package. I did not pay for next day delivery so this was an unexpected courtesy. It is my belief that 'email@example.com' ensured that this item was posted as a next day delivery package.
Overall, this company earned 4 stars off me because:
- I saved £30 by using them
- They provided adequate customer service when I required it
- I received the correct item undamaged
- I recieved my item marked up as a next day delivery which was a service I did not pay for
Why not 5 stars?:
- Delivery took longer than 5 working days
If you use this company, which, I would say there is no reason not to, and you don't recieve your item within 5 working days - be patient. Do not get angry with the staff becasue as a general rule, that will get you nowhere. Understand that this company also has a shop and so items are often out of stock. If in doubt ring them as I did - and ask about the availability of your item. If you do, I am sure you will recieve good customer service from a legitimate internet company.
Final point - There is a lot of negative coverage about this company - which made me panic a little. When it comes down to it, internet shopping is a risk you take, and as a satisfied customer by and large, I don't believe that pro4sport.co.uk is any worse than any other e-commerce company that I have used in the past.
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