Sandie M´s profile

Reviews (2)

Scrap Gold Buyers

No Communication & no Paypal!

I sent a message (query) via the website, but the 'contact within one working day' didn't happen! In fact, about a week passed & I sent the same query again (about where the button was, in order to be paid through PayPal) - still no reply. I had to RING UK (I'm in France) in the end, and the chap was most pleasant & answered my query, but no apologies for non-response!
I was told that Paypal is NOT, in fact, available, despite the website stating, (and this is a copy/paste) " We can make payments directly in to any sterling account, pay by cheque or alternatively by Paypal."
Notwithstanding, I have today posted off my small amount of gold, so we'll see what happens next! Watch this space!

UPDATE - 5 days later & I have today received a cheque. The amount is Approx. £300 more than I hoped for, so very impressed with this side of it! Thank you!!

Later still - have recommended them to friends, one of whom has already been paid, and is also happy!

29 November 2012

Reply from scrap-gold-buyers.co.uk

Hello Sandie M,

We are sorry our initial communications was not up to scratch. We are reviewing our online contact form to make sure this does not happen again. As for Paypal we can now offer this service. unfortunatly our web developers jumped the gun a little, by listing this early as a payment option overseas. We are happy that you received more than you expected, but clearly our communication was not good enough. Thank you for bringing these issues to our attention, so we in turn can get them resolved.

kind Regards

James

ArenaFlowers.com

Impeccable!

One hundred per cent - flowers 'gorgeous', I was informed when they were delivered, and website pretty & simple to use, even though I live abroad!
Many thanks!

Sandie M´s profile

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Sandie M
Reviewer
United States

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