I made a large purchase of bars (different boxes) and some of the bars tasted disgusting/off and had mouldy/ black pieces of fruit. (no they were not raisins).
Also, instead of receiving the usual freebie bars that come with an order (I could have ordered separately and got much more freebies)* , I got a little packet of raisins which tasted awful.
Obviously the freebies are 'free' but they used to give 2 bars per box and this just shows how money-oriented they have become.
When I contacted customer service they were rude and dismissive of my concerns and didn't even send another batch or refund me (I never wanted my money back, just the bars I had ordered!)
Another example of this is how the bars used to be twice the size and half the price (literally) so they decided one day to start making their prices extortionate knowing full well they are the only company providing this niche of wholefoods.
But I know a their secret! ...
They aren't really "Raw Food Products" Anymore.
They have cut down on that clearly to save costs and have used clever wording and terminology to trick health-seeking customers into thinking they are a purely wholesome company.
The sugar levels in their bars are far too much, especially since they aren't properly 'raw foods' any more (google this) And their protein bars and other food products are terrible, and not whole foods at all.
What's more their in-store prices are a joke. £1.20 for a 30grams bar of 50% squashed raisins.. Seriously?
This company really started going downhill from day one.
I am truly disappointed about this. In a world full of profit driven companies and greedy businessmen who would sell their grandmothers for a snickers bar they were a refreshing breeze but this has come to an End.
Make no mistake there customer base started from Raw Foodists, Fruitarians, Vegans etc. and then they used that popularity and began to sell sugary foods to busy, health-wanabee mum's who don't have the time to snack healthily
As they are not an established brand, Frankly I'm, not sure If I can trust them completely.. I mean what if the vitamins are low or cheap quality? Then again, they are probably all the same.
It's just that with the established brands you see in stores like holland and barrat, you know they have been examined by trading standards etc..
Anyway good overall service.
I originally gave a good review for this but I have now changeed it because although, like above this company has non existent customer support. they sent me expired goods. and not worth ringing up their affiliated company (jelly beans) or some crap like that, because would take 30 mins to get through. (if you even)
but the other reviewers are right. they have no contact details and you wont get your items delivered unless you ring up their affiliated company and speak to the man direct.
So all in all. I wouldnt waste your time and money
There products happen to be the only ones that fit my fone and this is why I purchased my item from their site.
The only pros are that they delivered fast and that the items are quite solid. But they sent me a faulty item and their customer service was appalling. They would not replace it and they treated me like an idiot. They would reply to my emails as if I was retarded and they kept pretending to not understand what I was saying.
They also claimed the item I ordered is not available for sale and so they couldn't send one (this was after them wasting a lot of my time)
When I sent the item code and my email confirmation they didn't acknowledge that I was right they just blanked me and kept frustrating me until I gave up. And now I have a product that I can't use and they have my money.
It's up to you if you want to buy from them, but you know what they say. You buy cheap, you buy twice.
I will cover many points here, the first being technical.
From the get go they failed to set up my internet properly, the technicians rushed the job because they were late from their last job and wanted to go home. I wish they had gone home..
Internet wasnt working for 5 days, we continuously kept ringing people to come out and fix it, and eventually when It was fixed it was not 100mb (as promised)
It was 40mb, and despite many weeks and ringing they did acknowledge many times that it wasnt reaching its speed and then eventually they concluded that it was my hardware.. (Are they joking, dual core, wireless N adapter, Ive got everything I need.
Anyway I gave up with them, I dont have time to deal with them months on end and they take advantage of this fact and so Ive been tied into a 18 month contract for a while.. If they dont provide me with a serious refund and improvement of service then Sky will be getting my custom and virgin will be left without any customers, I mean look at the amount of negative reviews on here for gods sakes.
Furthermore, I have complained a few times about speed, oh and also the virgin tivo box always freezes etc, we’ve had it replaced, and still they have glitches, its slow, and channels dont load..
Oh and they were supposed to upgrade us to 120mb Ages ago.
(Im looking forward to it)
However I doubt that it would even put my speed up to the one that I am paying for now! They should have contacted us and offered a discount in my opinion.
Oh, they also sent out a person who said the reason the net is slow is because of invisible electronic interference (like I am stupid). Ive not heard of anyone else who has been told this by a internet mechanic.
Lastly, the calls are very expensive, probably works out twice more than bt’s pricing, and of course 0845 numbers etc arent included.
The voicemail doesnt include callers number either ??
We also can’t withhold calls using 141 for some reason?
Overall. This is a company that was new in the game and I should have realised from the beginning and stuck with sky etc..
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