I originally gave a good review for this but I have now changeed it because although, like above this company has non existent customer support. they sent me expired goods. and not worth ringing up their affiliated company (jelly beans) or some crap like that, because would take 30 mins to get through. (if you even)
but the other reviewers are right. they have no contact details and you wont get your items delivered unless you ring up their affiliated company and speak to the man direct.
So all in all. I wouldnt waste your time and money
There products happen to be the only ones that fit my fone and this is why I purchased my item from their site.
The only pros are that they delivered fast and that the items are quite solid. But they sent me a faulty item and their customer service was appalling. They would not replace it and they treated me like an idiot. They would reply to my emails as if I was retarded and they kept pretending to not understand what I was saying.
They also claimed the item I ordered is not available for sale and so they couldn't send one (this was after them wasting a lot of my time)
When I sent the item code and my email confirmation they didn't acknowledge that I was right they just blanked me and kept frustrating me until I gave up. And now I have a product that I can't use and they have my money.
It's up to you if you want to buy from them, but you know what they say. You buy cheap, you buy twice.
I will cover many points here, the first being technical.
From the get go they failed to set up my internet properly, the technicians rushed the job because they were late from their last job and wanted to go home. I wish they had gone home..
Internet wasnt working for 5 days, we continuously kept ringing people to come out and fix it, and eventually when It was fixed it was not 100mb (as promised)
It was 40mb, and despite many weeks and ringing they did acknowledge many times that it wasnt reaching its speed and then eventually they concluded that it was my hardware.. (Are they joking, dual core, wireless N adapter, Ive got everything I need.
Anyway I gave up with them, I dont have time to deal with them months on end and they take advantage of this fact and so Ive been tied into a 18 month contract for a while.. If they dont provide me with a serious refund and improvement of service then Sky will be getting my custom and virgin will be left without any customers, I mean look at the amount of negative reviews on here for gods sakes.
Furthermore, I have complained a few times about speed, oh and also the virgin tivo box always freezes etc, we’ve had it replaced, and still they have glitches, its slow, and channels dont load..
Oh and they were supposed to upgrade us to 120mb Ages ago.
(Im looking forward to it)
However I doubt that it would even put my speed up to the one that I am paying for now! They should have contacted us and offered a discount in my opinion.
Oh, they also sent out a person who said the reason the net is slow is because of invisible electronic interference (like I am stupid). Ive not heard of anyone else who has been told this by a internet mechanic.
Lastly, the calls are very expensive, probably works out twice more than bt’s pricing, and of course 0845 numbers etc arent included.
The voicemail doesnt include callers number either ??
We also can’t withhold calls using 141 for some reason?
Overall. This is a company that was new in the game and I should have realised from the beginning and stuck with sky etc..
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