Philip Abrahart´s profile

Reviews (1)

Lastminute

fantastic cusomer service in 2011/2012

I booked a trip to Egypt last year around 23rd Aug through last minute, my worst nightmare came true when I got a phone call 4 days before from an employee of last minute"I'm sorry but your holiday company has gone bust" obviously gutted but the first thing he said was look I will try and get another flight for you don't worry, there wasn't any flights left to Sharm, so he said look what about Taba Heights(I'd never heard of it but listened and looked at the website) he said well I can book this holiday for you instead(By the way my partner was beside herself with worry that we wouldn't be going anywhere) so he said well let me give you a bit of time to look at the accommodation etc. so I did and he called back, we had the best holiday we could have wished for, but what I thought was so unbelievable was the fact that because my money from the holiday that got cancelled would take 5 days to be processed for me to get my money back and I didnt have the money they sorted the holiday so we were actually there before they took the refunded money out of my account!! since then I will never use anyone else and used them for Vegas this Feb anf flew with Virgin and saved £500 on flights/hotels, would never use anyone else again, eternally gratefull twice now x

Philip Abrahart´s profile

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Philip Abrahart
Reviewer
1974
Rochester, United Kingdom

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