I have spent thousands of pounds in said store after the past three years, but only after my laptop developed a fault only four weeks out of warranty, did I discover how rude and unhelpful their customer care team are!
During my initial complaint I was disconnected, promised call backs did not happen and my independent report which stated the hard drive had failed, has been dismissed! To say that a member of one of their staff had been economical with the truth is an understatement and two months down the line and I still have a non working laptop. I am having one last ditch attempt at a repair and recovering my financial losses, or I will see them in court.
Be warned. Their salesmen are extremely friendly and believable, but their customer care team are rude, unreliable, uncaring and downright dishonest. I will NEVER purchase from that store again.
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